Mitigation Project Lead - Disaster Restoration

IICRC; Spartanburg (SC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster Restore in Spartanburg, SC, is seeking an experienced Mitigation Project Manager to lead water, fire, mold, and emergency-service operations in the Spartanburg area. This hands-on leadership role requires organizing, documenting, and delivering customer-focused results on multiple active projects.

The role emphasizes workforce leadership, adherence to IICRC standards, and driving department profitability.

Qualifications

• Experience in water mitigation and fire/mold restoration.
• Proven record managing employees, schedules, and projects.
• Understanding of mitigation scopes, drying docs, job costs, profitability.
• Strong leadership, organization, accountability, problem-solving.
• Clear, professional communication with customers and teams.
• IICRC certifications and estimating experience are preferred.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs.
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service.
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards.
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing.
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns.
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing.
• Recruit, onboard, coach, and develop mitigation team members.
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared.

Skills

Mitigation experience

Project management

Leadership

Customer communication

Emergency response

IICRC certifications

Estimating

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Mitigation Project Manager

Full Time • Spartanburg, SC • Competitive Salary + Performance Bonus + Benefits

At ServiceMaster Restore, we don’t just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Mitigation Project Manager to lead our water, fire, mold, structural cleaning, and emergency-service operations in the Spartanburg area. This is a hands-on leadership role for an organized, accountable professional who can manage people, oversee multiple active projects, maintain accurate documentation, deliver an excellent customer experience, and drive department profitability.

What You'll Do

1. Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs
2. Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service
3. Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards
4. Inspect work at key stages and require corrections before equipment removal, project completion, or billing
5. Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns
6. Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing
7. Recruit, onboard, coach, and develop mitigation team members
8. Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared

What We're Looking For

1. Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery
2. Proven record managing employees, schedules, and multiple active projects
3. Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability
4. Strong leadership, organization, accountability, decision-making, and problem-solving skills
5. Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams
6. Comfortable working in a fast-paced, deadline-driven emergency-services environment
7. IICRC certifications, restoration-management software experience, and estimating experience are strongly preferred

What We Offer

1. Competitive salary with performance-based bonus
2. Health, dental, and vision insurance
3. 401(k), paid time off, and paid holidays
4. Company vehicle, free uniforms, and ongoing training
5. Room to grow within a nationally recognized restoration brand

Work Environment

1. Mix of office and jobsite work with regular travel throughout the Spartanburg Market
2. Flexible schedule and participation in after-hours emergency response when restoration needs arise
3. Ability to lift and move up to 50 lbs and safely work in active residential and commercial job sites required