Mitigation Operations Manager

Saige Partners LLC; Omaha (NE); On-site; USD 85,000 - 125,000; Full time

Job summary

Saige Partners in Omaha, NE seeks a Mitigation Operations Manager to lead and optimize restoration mitigation activities, improve profitability, and develop the team. You will drive performance, ensure safety, and deliver superior customer experiences across projects.

This full-time role requires after-hours support, travel to sites, and collaboration with senior leadership to align operations with growth goals. Excellent communication and leadership are essential.

Qualifications

• 5+ years of business operations experience.
• 3+ years of management experience.
• 2+ years of mitigation management experience.
• Strong leadership, organizational, and team-building abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and oversee daily mitigation operations to meet performance and customer goals.
• Develop and execute strategies supporting growth and objectives.
• Ensure projects are completed safely, efficiently, and to standards.
• Monitor KPIs and drive improvements for productivity and profitability.
• Manage after-hours emergency response including staffing and oversight.
• Recruit, train, coach, and develop mitigation personnel.
• Promote accountability, teamwork, and customer service.
• Conduct performance evaluations and provide feedback.
• Maintain staffing levels to support demand and growth.
• Establish QA procedures and best practices for quality and safety.
• Address customer concerns and resolve escalated issues.
• Ensure project documentation, job costing, and reporting are accurate.
• Stay informed on restoration industry trends and best practices.
• Travel to jobsites and company locations as required.

Skills

Operations leadership

People management

Communication

Multitasking

Leadership

Tools

Xactimate

MS Office

Job description

Mitigation Operations Manager Job Overview

Our client is seeking an experienced and results-driven Mitigation Operations Manager to oversee and lead all mitigation operations. This individual will be responsible for driving operational efficiency, improving profitability, developing team members, and ensuring exceptional customer experiences throughout the restoration process. The ideal candidate will bring a strong background in restoration and mitigation, proven leadership abilities, and the ability to manage people, processes, and performance in a fast-paced environment. This role works closely with ownership and senior leadership to support business growth while maintaining high standards of service, quality, and operational excellence.

What you will be doing as a Mitigation Operations Manager

• Operations Leadership Lead and oversee daily mitigation operations to achieve departmental performance, financial, and customer satisfaction goals.
• Develop and execute operational strategies that support business growth and overall company objectives.
• Ensure mitigation projects are completed safely, efficiently, and in accordance with established standards.
• Monitor key performance metrics and implement improvements to increase productivity and profitability.
• Manage after-hours emergency response, including calls, scheduling, staffing, and project oversight.
• Team Development & Leadership Recruit, train, coach, and develop mitigation personnel and future leaders.
• Promote a culture of accountability, teamwork, continuous improvement, and customer service.
• Conduct performance evaluations and provide ongoing feedback and development opportunities.
• Maintain appropriate staffing levels to support operational demands and business growth.
• Quality Assurance & Customer Experience Establish and maintain quality assurance procedures and operational best practices.
• Ensure projects meet quality, safety, regulatory, and customer satisfaction standards.
• Address customer concerns and assist with resolving escalated service issues.
• Promote consistent service delivery and a positive customer experience throughout the project lifecycle.
• Process Improvement & Compliance Evaluate operational workflows and identify opportunities to improve efficiency, consistency, and scalability.
• Partner with leadership to maintain compliance with applicable local, state, and federal regulations.
• Develop and maintain effective operational systems, processes, and reporting procedures.
• Oversee facility maintenance, fleet management, equipment utilization, inventory, and consumable supplies.
• Financial & Business Performance Monitor departmental performance, operational results, and key performance indicators (KPIs).
• Support budgeting and cost-control initiatives to improve overall profitability.
• Ensure accurate project documentation, job costing, and operational reporting.
• Identify opportunities to improve financial performance and resource utilization.
• Additional Responsibilities Participate in ongoing professional development and industry training.
• Stay informed on restoration industry trends, technology, and best practices.
• Assist with special projects and additional responsibilities as assigned.

Skills you ideally bring to the table as a Mitigation Operations Manager

• Required Minimum of 5 years of business operations experience.
• Minimum of 3 years of management experience.
• Minimum of 2 years of mitigation management experience.
• Strong leadership, organizational, and team-building abilities.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and industry-related technology.
• Minimum of 2 years of Xactimate experience.
• Preferred Large-loss restoration experience.
• Relevant industry certifications, including: IICRC Water Restoration Technician (WRT) Applied Structural Drying (ASD) Applied Microbial Remediation Technician (AMRT) Fire & Smoke Restoration Technician (FSRT) Other applicable restoration industry certifications.

Hours you will be work as a Mitigation Operations Manager

Full-time position, typically Monday through Friday, 7:00 AM – 5:00 PM.

Minimum of 45 hours per week.

Additional hours, evenings, weekends, and on-call availability required as business needs dictate.

Regular local travel to jobsites and company locations.

Occasional overnight and out-of-area travel may be required.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture.