Mitigation Operations Manager

Pop-Up Talent; Blue Island (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Pop-Up Talent is seeking a Mitigation Operations Manager for our Chicago area team. This role leads Estimator/PMs, drives profitability, and ensures high-quality disaster restoration services.

You will manage budgets, coordinate with the GM, supervise safety, and build strong client relations. The ideal candidate has 5+ years in restoration management, strong leadership, and hands-on project oversight.

Qualifications

• Minimum 5 years of management experience in restoration.
• Experience in estimation, budgeting and profitability.
• Strong leadership and training skills.

Responsibilities

• Manage and train Estimator/PMs for scoping, estimate writing and strategies, selling to the customer, budgeting and producing, profitably.
• Delegate duties to personnel, review personnel performance, and hold staff accountable to company standards.
• Coaching and developing staff to achieve desired performance levels and provide opportunities for success in day-to-day functions, and long term and short-term goals.
• Promote and celebrate success with employees for their accomplishments.
• Provide corrective action/growth plans for employees that need improvement in their performance and handle any disciplinary actions as necessary.
• Achieve profitability goals for the company through job costs measurements, budget amounts and cash flow through timely collections of dollars.
• Follow the JCMH Fundamental outline of meetings and reports.
• Provide timely and accurate reports including budget information.
• Comparing budgets with actual performance, monthly budget review, and preparation of the annual budget with the Controller.
• Work with clients, employees, and GM to meet sales goals individually and for the Branch.
• Accountable for gross profit margins, customer service levels and the mix of work of the company.
• Implementation of company business plan through working with the GM to develop and update the business plan for the overall development and outcomes of branch operations.
• Management of Project Managers and assisting in project management duties as needed.
• Locating and utilizing subcontractors.
• Management and oversight of PM's business development and marketing efforts, including the staff. Consistently undertaking marketing activities.
• Communicate a positive image of the company to the entire staff and customers.
• Implement the company vision and mission and achieve goals.
• Implement and manage regular safety meetings and training and log accordingly

Skills

Leadership

Budgeting

Sales

Staff development

Education

5+ years management experience in restoration

Tools

Xactimate

Contractor Connection

PSA

Code Blue

Job description

One of the most trusted names in disaster restoration services with offices in Chicago's South suburbs is seeking a self-motivated, energetic, persuasive individual to fill our Mitigation Operations Manager position. This is an individual that is committed to conducting business according to our core beliefs.

• Helping our community in their time of need
• Rebuilding homes and businesses
• Restoring lives

KEY RESPONSIBILITIES:

• Management and training for all Estimator/PM's for scoping, estimate writing and strategies, selling to the customer, budgeting and producing, profitably
• Delegate duties to personnel, review personnel performance, and hold staff accountable to company standards
• Coaching and developing staff to achieve desired performance levels and provide opportunities for success in day-to-day functions, and long term and short-term goals
• Promote and celebrate success with employees for their accomplishments
• Provide corrective action/growth plans for employees that need improvement in their performance and handle any disciplinary actions as necessary
• Achieve profitability goals for the company through job costs measurements, budget amounts and cash flow through timely collections of dollars
• Follow the JCMH Fundamental outline of meetings and reports
• Provide timely and accurate reports including budget information
• Comparing budgets with actual performance, monthly budget review, and preparation of the annual budget with the Controller
• Work with clients, employees, and GM to meet sales goals individually and for the Branch
• Accountable for gross profit margins, customer service levels and the mix of work of the company
• Implementation of company business plan through working with the GM to develop and update the business plan for the overall development and outcomes of branch operations
• Management of Project Managers and assisting in project management duties as needed
• Locating and utilizing subcontractors
• Management and oversight of PM's business development and marketing efforts, including the staff. Consistently undertaking marketing activities
• Communicate a positive image of the company to the entire staff and customers
• Implement the company vision and mission and achieve goals
• Implement and manage regular safety meetings and training and log accordingly

Knowledge of:

• Comprehensive knowledge of budgets, cash flows, collections, and business plans.
• Restoration programs, duties, and functions
• Marketing and sales resources and how to efficiently work with clients to bring in business and keep current business
• Industry software: Xactimate, Contractor Connection, PSA, Code Blue and other similar programs
• Knowledge of all safety rules and regulations and be able to prevent work hazards

EDUCATION OR EXPERIENCE:

• At least 5 years' experience in management within the Restoration Industry

PHYSICAL DEMANDS:

• Must work in an outdoor setting and drive and operate motor vehicles, mechanical equipment and machinery
• Must work around cleaning supplies, deodorization, and other products with a chemical base
• Required to climb ladders and work in high places
• Ability to stand, walk, squat, climb, crouch, crawl, bend, stoop, kneel, reach, push, pull equipment and retrieve items
• Employees must possess the ability to lift, carry, push, and pull materials and objects up to 75 lbs.

WORKING CONDITIONS:

• Working outdoors in varying temperature conditions and some direct exposure to hazardous substances
• Workers may be subject to uncomfortable working conditions including exposure to extreme heat or cold, dust, noise, unusual heights, confined spaces, electrical currents, and construction hazards
• Due to the nature of the work, often the job sites will be dirty, possibly cold or wet and sometimes unsanitary
• Employees will be required to wear protective gear as necessary and most working hours

WHY JOIN US?

• We believe that our people are our greatest asset. As a Mitigation Operations Manager, you'll have the opportunity to work with a dynamic team and make an immediate impact on the growth of our business. With competitive compensation, a comprehensive benefits package, and the chance to be a key player in our continued success, this is an exciting career path for the right individual

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.