Mission Support Specialist

U.S.-Immigration-and-Customs-Enforcement; Casa Grande (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

U.S. Immigration and Customs Enforcement (ICE) within the Department of Homeland Security invites applications for administrative positions across multiple locations.

Salary includes locality pay; basic requirements are the minimum qualifications for GS-07 or GS-09, with options for education or experience as described. Applicants must meet minimum qualifications, including specialized experience or education, and must demonstrate eligibility before the closing date.

Qualifications

• Specialized experience: at least one year at GS-05 level performing office support tasks such as processing forms, filing, or data entry in tracking systems.
• Education option: one full year of graduate level education in a relevant field.
• Superior Academic Achievement criteria: top third of class, GPA 3.0/4.0 or 3.5/4.0, or Honor Society membership.

Responsibilities

• Perform routine office tasks by following established procedures (processing forms, filing, data entry).
• Maintain logs or records for office resources (supplies, equipment, travel).
• Prepare routine documents for review (status updates, basic spreadsheets, draft correspondence).
• Respond to routine inquiries from staff or the public (office procedures questions, route requests).
• Assist with routine office administrative tasks (purchase requests, travel, timekeeping, recordkeeping).
• Coordinate logistics for meetings, training, or events (scheduling, facilities, materials).
• Track office equipment, vehicles, supplies, or spending in spreadsheets; flag discrepancies.

Skills

Processing forms

Filing

Data entry

Maintaining logs

Preparing routine documents

Responding to inquiries

Education

One year of graduate education

Bachelor's degree with Superior Academic Achievement

Combination of Education and Experience

Job description

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations, in multiple locations.

Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below.

Minimum Qualifications for GS-07:

Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing at least 3 of the following:

1. Performing routine office support tasks by following established procedures, such as processing forms, filing, or entering data into tracking systems;
2. Maintaining logs or records for office resources, such as supplies, equipment, or travel;
3. Preparing routine documents for someone else's review, such as status updates, basic spreadsheets, or draft correspondence; and
4. Responding to routine inquiries from staff or the public, such as answering questions about office procedures or directing requests to the right office.

OR

Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.

OR

Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/).

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

Minimum Qualifications for GS-09:

Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included performing at least 3 of the following:

1. Assisting with routine office administrative tasks such as purchase requests, travel arrangements, timekeeping, or recordkeeping;
2. Coordinating logistics for meetings, training sessions, or events, including scheduling, reserving facilities, and preparing materials;
3. Tracking office equipment, vehicles, supplies, or spending in spreadsheets or tracking systems and flagging discrepancies for review; and
4. Preparing routine reports, status updates, and draft correspondence about administrative procedures.

OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.