Civilian Pay Technician (OA)

U.S.-Immigration-and-Customs-Enforcement; Santa Ana (CA); On-site; USD 35,000 - 60,000; Full time

Job summary

U.S. Immigration and Customs Enforcement (ICE) seeks candidates for federal payroll clerk positions across Irving, Texas; Santa Ana, California; and Washington, DC.

Roles span GS-05 to GS-07 and emphasize accurate processing of payroll actions, data entry, and customer service by phone or email. A typing proficiency test is required, with strict documentation standards and a focus on timely, correct records.

Qualifications

• One year of specialized experience at GS-04 or equivalent in customer service by phone and email.
• Experience maintaining organized electronic files for supervisor reference.
• Experience monitoring workload and updating statuses accurately.
• Typing proficiency of 40 words per minute with minimal errors.

Responsibilities

• Provide courteous and timely customer service by phone and email.
• Maintain files and upload documentation electronically for reference.
• Monitor workload to ensure statuses are accurate and up to date.

Skills

Customer service

Typing 40 WPM

Data entry

File maintenance

Education

Four years of education above high school

Job description

View Common Definitions of terms found in this announcement.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Payroll Unit, in Irving, Texas; Santa Ana, California; Washington, District of Columbia.

These are non-bargaining unit positions.

Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

GS-05: You qualify for the GS-05 grade level if you possess one of the following:

Experience: One (1) year of specialized experience, equivalent to the GS-04 grade level in the federal service, performing duties such as:

• Providing courteous and timely customer service by phone and email;
• Maintaining files to include uploading documentation electronically in an organized format for specialist or supervisory reference and review; and
• Monitoring workload to ensure statuses are accurate and up to date.

OR

Education: Four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

OR

Combination of Education and Experience: A combination of successfully completed education and experience maybe used to meet the total qualification requirements for the GS-05 position. Combinations are computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable.

GS-06: You qualify for the GS-06 grade level if you possess one year of specialized experience, equivalent to the GS-05 grade level in the federal service, performing duties such as:

• Processing basic payroll actions; and
• Using computers and software programs to extract, revise, or sort information from files, records, or databases.

GS-07: You qualify for the GS-07 grade level if you possess one year of specialized experience, equivalent to the GS-06 grade level in the federal service, performing duties such as:

• Processing routine pay transactions;
• Reviewing, analyzing, and completing appropriate forms for input into automated payroll systems; and
• Generating and reviewing system output reports.

Typing Proficiency Requirement: In addition to meeting the qualifications listed above, applicants must be able to type at least 40 words per minute based on a 5-minute sample with three or fewer errors. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency.

Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the POC listed below.