Mission IT Trainer – Lead Certification & Readiness

CACI International Inc; Santa Ana (CA); On-site; USD 60,000 - 122,000; Full time

Job summary

CACI is seeking a Mission IT Trainer to lead the certification and training of Mission IT Operators supporting high-priority operational systems. You will ensure technicians are certified, skilled, and ready to excel in a fast-paced environment focused on accuracy, readiness, and technical excellence.

You will guide troubleshooting standards, uphold security practices, and drive hands-on instruction and documentation management.

Qualifications

• Active TS/SCI with Poly required.
• Current DODI 8570.01-M IAT Level II Certification and Security+ required.
• AA Degree in a related technical discipline or 3–5 years related experience in lieu of education.
• Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise.

Responsibilities

• Train technicians to resolve IT mission application issues using systems analysis techniques and procedures.
• Verify technicians can analyze, troubleshoot and resolve issues with IT infrastructure including user systems, servers, storage and network connectivity.
• Ensure system administration for assigned infrastructure and maintain security related to users.
• Support new mission support projects.
• Maintain all training documentation for assigned mission support.
• Ensure technicians master steps to manage and prioritize incidents.
• Support Mission IT team during high volume call times and staffing shortages.
• May work shift schedule as mission needs change.
• Train new and existing Mission IT Technicians on current Mission systems and processes.
• Ensure all certifications and accounts are up to date.
• Maintain privileged user access across high priority systems.
• Interface with government and partner country senior leadership, site operators and engineers.
• Assist after-action activities by collecting data describing the environment at time of failure.

Skills

Excellent communication

Education

AA Degree in a related technical discipline

IAT Level II Certification (DODI 8570.01-M)

Security+ Certification

Tools

VMware

HP OpenView

CA Concord

Job description

CACI is seeking a Mission IT Trainer to lead the certification and training of Mission IT Operators supporting high-priority operational systems. You will ensure technicians are certified, skilled, and ready to excel in a fast-paced environment focused on accuracy, readiness, and technical excellence.

You will guide troubleshooting standards, uphold security practices, and drive hands-on instruction and documentation management.