Mission Intelligence Analyst

Knightscope,-Inc.-3; Sunnyvale (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision

401(k) & PTO

Job summary

Knightscope, Inc. in Sunnyvale, CA, seeks a Mission Intelligence Analyst for on-site security operations supporting 24/7 monitoring with autonomous systems.

You verify alerts, investigate incidents, and produce daily activity reports while collaborating with cross-functional teams. Ideal candidates have experience in physical security or SOC environments, strong communication, attention to detail, and a customer-service mindset.

Qualifications

• Experience in physical security or SOC environment.
• Clear communication and ability to work independently or with others.
• Strong organization and attention to detail across a 24/7 monitoring operation.

Responsibilities

• Monitor alerts continuously across Knightscope’s platform.
• Investigate incidents and respond to security events during shift.
• Prepare Daily Security Activity Reports for monitoring periods.
• Maintain rapid, accurate response times and incident clearance.
• Collaborate with cross-functional teams to ensure fleet effectiveness.

Skills

Physical security

SOC experience

Clear communication

Organized

Attention to detail

Customer service

Shift flexibility

CCTV security tech

Tools

CCTV systems

Job description

AboutKnightscope

Knightscope (NASDAQ: KSCP) is a security technology company building the nation's first Autonomous Security Force — autonomous machines, AI-driven software, and elite security professionals operating as one integrated managed service. The Company is on a mission to make the United States of America the safest country in the world. One Team. One Force.

Location: Sunnyvale, CA ONSITE

1 Shift available

Weekdays : Monday to Friday 10PM PT to 6:30AM PT - Monday to Friday

About the Role

As a Mission Intelligence Analyst, you'll serve as a critical human-in-the-loop for Knightscope's security operations, working alongside our autonomous hardware, software, and Knightscope Security Force (KSF) systems. You'll be responsible for verifying and responding to security alerts, investigating incidents as they arise, and helping ensure seamless 24/7 monitoring coverage for our clients. This is an onsite opportunity ideal for someone looking to build a career in physical security operations. Prior industry experience considered a strong plus.

Key Responsibilities

• Providing consistent and constant alert and machine monitoring to provide excellent security and customer service resources for Knightscope clients
• Identifying and solving problems to improve the Mission Intelligence department
• Prepare Daily Security Activity Reports for monitoring periods
• Prepare and investigate incidents that occur during your shift
• Help maintain consistent response times and clearance rates
• Collaborate with a cross-functional team to keep the fleet active.

Required Qualifications

• Experience working in physical security, preferably in a Physical Security Operations Center environment
• Comfortable in a rapidly changing environment
• Able to communicate clearly and work well both alone and with others
• Organized, curious, and willing to learn
• Computer and internet proficiency
• Flexibility and willingness to cover shifts when needed
• Experience with security, particularly in a CCTV or technology environment (preferred but not required)
• Background in customer service
• A strong desire to help build the future of security
• Attention to detail and sound judgment when responding to alerts

Compensation & Benefits

• Base Salary: $28 - $32 an hour (DOE)
• Equity: Stock options

• Benefits: Medical, dental, vision, 401(k), paid time off
• Location Requirement: On-site at Sunnyvale HQ