Mission-Driven Store Lead — Retail & Customer Experience

The Salvation Army North & Central Illinois Division; Clarkston (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Clarkston, MI is seeking a Lead Sales Associate to support store management and ensure smooth daily operations. This full-time role involves delivering excellent customer service, managing sales activities, and guiding team members during shifts.

You’ll participate in opening/closing procedures, handle basic banking, maintain displays, and contribute to a positive, mission-driven workplace with opportunities for professional growth.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

The Salvation Army Thrift Store in Clarkston, MI is seeking a Lead Sales Associate to support store management and ensure smooth daily operations. This full-time role involves delivering excellent customer service, managing sales activities, and guiding team members during shifts.

You’ll participate in opening/closing procedures, handle basic banking, maintain displays, and contribute to a positive, mission-driven workplace with opportunities for professional growth.