Mission-Critical Technical Writer & Program Analyst

JCTM, LLC; Washington (District of Columbia); On-site; USD 68,000 - 75,000; Full time

Job summary

JCTM, LLC invites applications for a Technical Writer & Program Analyst to support the U.S. Coast Guard Civil Rights Directorate in Washington, DC.

This full-time role focuses on creating and updating SOPs, policies, and program documents, with data-driven analysis and cross-team collaboration. You will engage with SMEs, develop action plans, and prepare responses to government requests, ensuring accuracy, clarity, and compliance across multiple initiatives.

Qualifications

• Bachelor’s degree in Arts, Science, or a related field.
• At least two years of specialized and/or relevant experience.
• Strong technical writing, editing, research, and analytical capabilities.
• Ability to tailor technical content to the audience and purpose.
• Ability to organize large amounts of complex information into clear, structured documentation.

Responsibilities

• Develop and maintain SOPs, policy documentation, manuals, reports, briefings, guidance, and other technical and programmatic products.
• Support modernization and rewrite of the U.S. Coast Guard Civil Rights Manual.
• Organize information into logical, structured documents with clear headings, tables, and visuals.
• Engage SMEs and stakeholders to capture requirements and workflows.
• Prepare responses to government taskers and data requests; ensure quality and compliance.

Skills

Technical writing

Policy research

Data analysis

Program support

Editing

SME coordination

Communication

Education

Bachelor’s degree

Tools

EntelliTrak

SharePoint

Power BI

Visio

Power Apps

Microsoft 365

Job description

JCTM, LLC invites applications for a Technical Writer & Program Analyst to support the U.S. Coast Guard Civil Rights Directorate in Washington, DC.

This full-time role focuses on creating and updating SOPs, policies, and program documents, with data-driven analysis and cross-team collaboration. You will engage with SMEs, develop action plans, and prepare responses to government requests, ensuring accuracy, clarity, and compliance across multiple initiatives.