Mission-Critical Service Dispatcher

Tlingit Haida Tribal Business Corporation; Blackstone (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

TRICARE Supplemental

Critical Illness Insurance

Company-Paid Life and Short-Term Disab

Long-Term Disability (optional)

401(k) Retirement Plan

Identity Theft Protection

Employee Discounts

Wellness Seminars

Job summary

Tlingit Haida Tribal Business Corporation (THTBC) is hiring for a Service Order Dispatcher III at our Blackstone, VA location. The role supports a FastC environment, handling work orders, dispatching technicians, and maintaining MAXIMO records while ensuring quality service.

Clearance eligibility (Interim/Secret) is required for government worksites. Pay starts at $22.34/hour with health and welfare benefits; USD pay range applies.

Qualifications

• High school diploma or equivalent.
• Understand and use computer maintenance management systems, MAXIMO strongly preferred.
• Proficient with Microsoft Office Suite, including Access, Excel, and Word.
• Type 50 wpm.
• Possess and demonstrate a courteous and positive attitude toward customers.
• Ability to follow policies, procedures and operating instructions.
• Demonstrated aptitude for successful completions of assigned tasks.
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
• Highly motivated, flexible organized and must be detail oriented.
• Strong customer service and interpersonal skills.

Responsibilities

• Receives work order requests from the customer.
• Keeps record of service calls and work orders. Records information into Maximo.
• Tracks the status of the work orders.
• Dispatch and distribute work orders to technicians upon customers’ requests for service. Relay messages and special instructions to mobile crews.
• Close work orders upon completion.
• Maintain radio coverage for the FMS Help Desk throughout the assigned shift, except during scheduled breaks and lunch periods.
• Prepare and distribute daily, weekly, monthly, and other reports as requested or required.
• Correspond with the customer to ensure satisfactory performance of service.
• Consistently produces quality products and service.
• Performs all work in a safe and secure manner.

Skills

Customer service

Communication

Teamwork

Time management

Education

High school diploma or equivalent

Tools

MAXIMO

Microsoft Office

Excel

Access

Word

Job description

Tlingit Haida Tribal Business Corporation (THTBC) is hiring for a Service Order Dispatcher III at our Blackstone, VA location. The role supports a FastC environment, handling work orders, dispatching technicians, and maintaining MAXIMO records while ensuring quality service.

Clearance eligibility (Interim/Secret) is required for government worksites. Pay starts at $22.34/hour with health and welfare benefits; USD pay range applies.