Mission Critical Area Manager - Mega Projects & On-Sites

Quest Oracle Community; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full benefits

Company vehicle

Annual bonus

401(k) match

Stock purchase program

Paid time off

Job summary

Herc Rentals is seeking an Area Manager - Mission Critical to manage Mega Projects and On-Site initiatives across multiple locations in the U.S. You will coordinate Sales, Operations, and Facilities, drive launches, and stabilize processes to deliver exceptional customer service.

This role requires leadership, travel up to 75%, and strong coaching abilities. Responsibilities include planning, staff recruitment, on-site evaluations, and continuous improvement with quarterly reviews.

Qualifications

• Bachelor's degree in business or related field
• 5 years of equipment rental leadership experience
• Proficiency in operational systems and tools (Rental Man, FAST, Oracle)

Responsibilities

• Collaborate with Field Operations Team leadership to scope, plan, and execute launch and support plans for Mega Projects and On-Sites.
• Serve as the primary liaison between Sales, Operations, and Facilities to ensure successful project ramp-up and stabilization.
• Own the lifecycle of assigned projects, delivering operational and customer service excellence.
• Conduct regular project reviews, including monthly and quarterly deep dive visits.
• Perform on-site self-evaluations to identify root causes of issues and develop action plans.
• Address staffing, facility/yard, fleet quality, and customer support issues.
• Support Branch Manager, Shop Supervisor, and Sales Team to elevate performance and provide solutions.
• Directly support staff recruiting, onboarding and coaching to supplement BM/AM/DMs.
• Conduct follow-up visits to ensure continuous improvement.
• Assist with fleet, service and maintenance, and sales support as needed.
• Lead planning and launch activities to deliver efficient, well-staffed, and well-trained On-Site operations.
• Conduct quarterly self-review audits with Branch Managers.
• At SVP discretion, provide immediate support to branches or markets in critical need status.

Skills

Leadership

Cross-functional coordination

Travel up to 75%

Staff coaching

Education

Bachelor's degree in business or related field

Tools

Rental Man

FAST

Oracle

Job description

Herc Rentals is seeking an Area Manager - Mission Critical to manage Mega Projects and On-Site initiatives across multiple locations in the U.S. You will coordinate Sales, Operations, and Facilities, drive launches, and stabilize processes to deliver exceptional customer service.

This role requires leadership, travel up to 75%, and strong coaching abilities. Responsibilities include planning, staff recruitment, on-site evaluations, and continuous improvement with quarterly reviews.