Mission-Critical Administrative Support Specialist

RealmOne; Chantilly (VA); Hybrid; USD 70,000 - 83,000; Full time

Benefits offered by this job

Healthcare options

401K retirement

PTO + holidays

Training & development

Flexible schedules

Job summary

RealmOne is seeking an Administrative Support Officer – Developmental to provide mission-critical administrative and customer support services for a key U.S. Government customer.

The role entails managing specialized requests, coordinating complex activities, and ensuring compliant execution of mission support functions. The position focuses on process improvement, documentation management, and customer training while ensuring compliance with policies and regulations, with active security

Qualifications

• Minimum of five (5) years of experience providing administrative, operational, or customer support services.
• Experience managing multiple priorities in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills.
• Ability to analyze problems and recommend practical solutions with minimal supervision.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Serve as primary point of contact for specialized customer requests and manage end-to-end administrative support activities.
• Develop and maintain effective working relationships with customers, stakeholders, and partner organizations.
• Provide guidance and instruction to customers on specialized administrative processes, policies, and procedures.
• Resolve complex customer issues by coordinating across multiple functional areas and applying creative problem-solving techniques.
• Prioritize and manage high volumes of transactions while ensuring compliance with applicable regulations and organizational policies.
• Analyze workflow processes and identify opportunities to improve efficiency, service quality, and customer satisfaction.
• Support the development and delivery of customer training on work unit processes, procedures, and policies.
• Recommend and implement process improvements to enhance operational effectiveness and customer support.
• Manage the intake, processing, tracking, and deconfliction of forms, requests, and authorization documentation in a time-sensitive environment.
• Organize and maintain electronic and hard-copy records in accordance with established records management requirements.
• Draft, edit, and review reports, official correspondence, memoranda, and other business documentation for accuracy, clarity, and professionalism.
• Collaborate with government personnel and internal teams to ensure compliance with organizational policies, procedures, and regulatory requirements.
• Communicate effectively with customers and leadership, providing timely updates on work status, issues, and recommended solutions.

Skills

Administrative experience

Customer support

Microsoft Office Suite

Communication skills

Security clearance

Job description

RealmOne is seeking an Administrative Support Officer – Developmental to provide mission-critical administrative and customer support services for a key U.S. Government customer.

The role entails managing specialized requests, coordinating complex activities, and ensuring compliant execution of mission support functions. The position focuses on process improvement, documentation management, and customer training while ensuring compliance with policies and regulations, with active security