Systems Administrator 2

RealmOne; Aurora (CO); Hybrid; USD 147,000 - 177,000; Full time

Benefits offered by this job

Healthcare Coverage

401K

Paid Time Off

Education & Professional Development

Flexible schedules

Referral bonus

Job summary

RealmOne is seeking a Level 2 System Administrator to support IT systems, troubleshoot, and maintain UNIX/Windows environments for government projects.

The role requires active security clearance and 10 years SA experience, plus a Bachelor's degree. DOT responsibilities include Tier I/II support, system operations, and performance optimization, with a strong emphasis on reliability and security.

Qualifications

• Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoot, maintain integrity and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Skills

SA experience

Security clearance

Troubleshooting

Education

Bachelor's degree in technical discipline

Job description

RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.

We are searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country’s most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!

Job Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications:

• Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Position requires active Security Clearance with appropriate Polygraph

Pay Range: 147,000 - 177,000

The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role’s responsibilities, the candidate’s educational background, their work experience, and the specific competencies crucial for success in the role.

• Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available.
• Retirement + Savings: 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!).
• Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training.
• Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance.
• MORE BENEFITS…FOR EVERY LIFESTYLE! – Paid parental leave – Annual swag drops – Flexible work schedules -Generous referral bonus program – Employee appreciation + family-friendly corporate events …and much more.

ABOUT US

• RealmOne is a mid-sized science and technology company dedicated to solving our customers’ toughest mission challenges.
• Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science, and software engineering services and products to customers in the Government and commercial sectors.
• RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
• RealmOne has won numerous awards, including Top Workplaces by the Baltimore Sun. Across more than 20 prime contracts, RealmOne is a premier innovator for the Government and Department of Defense, and our team is located across the United States.