Mission-Critical Administrative Support Officer

RealmOne; McLean (VA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Healthcare Coverage + Insurance

401K – 10% total contribution (vested)

Paid Time Off + Holidays

Career Growth + Development

Flexible work schedules

Job summary

RealmOne is seeking an Administrative Support Officer to provide mission-critical administrative and customer support services for a key U.S. Government customer in McLean, VA.

The role emphasizes compliance, process improvement, and effective communication with government personnel and internal teams. The candidate will manage intake, processing, tracking, and deconfliction of forms and documentation in a fast-paced environment while ensuring accuracy and adherence to policies.

Qualifications

• Minimum of five (5) years of experience providing administrative, operational, or customer support services, preferably for Federal Government customers.
• Strong verbal and written communication skills with professional interaction at all levels.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Serve as the primary point of contact for specialized customer requests and manage end-to-end administrative support activities.
• Develop and maintain effective working relationships with customers, stakeholders, and partner organizations.
• Provide guidance and instruction to customers on specialized administrative processes, policies, and procedures.
• Resolve complex customer issues by coordinating across multiple functional areas and applying problem-solving techniques.
• Prioritize and manage high volumes of transactions while ensuring compliance with regulations and policies.
• Analyze workflow processes and identify opportunities to improve efficiency, service quality, and customer satisfaction.

Skills

Administrative support

Customer support

Strong communication

Microsoft Office

Security clearance

Tools

Microsoft Office Suite

Job description

RealmOne is seeking an Administrative Support Officer to provide mission-critical administrative and customer support services for a key U.S. Government customer in McLean, VA.

The role emphasizes compliance, process improvement, and effective communication with government personnel and internal teams. The candidate will manage intake, processing, tracking, and deconfliction of forms and documentation in a fast-paced environment while ensuring accuracy and adherence to policies.