Systems Administrator 2

RealmOne; Aurora (CO); On-site; USD 147,000 - 177,000; Full time

Benefits offered by this job

Healthcare Coverage + Insurance

401K retirement plan

Paid Time Off + Holidays

Udemy learning access

Job summary

RealmOne is seeking a Level 2 System Administrator to provide Tier 1 and Tier 2 support for UNIX and Windows environments. The role focuses on implementation, troubleshooting, and maintenance of IT systems across multiple agency platforms.

Requires a decade of SA experience, a technical Bachelor's degree (or equivalent substitution), and an active security clearance. The position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Ten years' experience as a SA in programs and contracts of similar scope is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required; five years of additional SA experience may substitute for a bachelor's degree.

Responsibilities

• Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.
• Configure and manage UNIX and Windows operating systems and install/load OS software and troubleshoot, maintain integrity and configure network components.
• Manage day-to-day operations of IT systems and monitor and resolve problems across client/server/storage/network devices and mobile devices.

Skills

UNIX

Windows

Help Desk

System Administration

Education

Bachelor's degree in technical discipline

Tools

Security Clearance

Job description

Job Brief

Tier 1 and Tier 2 support. UNIX and Windows operating systems

Job Description

RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.

We are searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator shall possess the following capabilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.


• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.


• Manage the daily activities of configuration and operation of IT systems.


• Provide assistance to users in accessing and using IT systems.


• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.


• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.


• Provide support for the escalation and communication of status to agency management and internal customers.


• Optimize system operations and resource utilization and perform system capacity analysis and planning.


• Provide in-depth experience in trouble‑sh‑ooting IT systems.


• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.


• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.


• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications

• Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.


• Bachelor's degree in a technical discipline from an accredited college or university is required- Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Position requires active Security Clearance with appropriate Polygraph

Pay Range

147,000 - 177,000

RealmOne Benefits

• Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.


• Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!


• Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.


• Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.


• MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more.

ABOUT US

• RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.


• Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.


• RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.


• RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.