Mission Control: Global Fleet Ops Specialist

Apptronik; Austin, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Apptronik is hiring a Global Fleet Operations Specialist for the on-site Austin, TX team. You will act as the first responder and operational backbone for our global fleet, monitoring performance, triaging Level 1 issues, and coordinating service with repair teams.

You will collaborate across departments, own incident lifecycle, and ensure rapid resolution while maintaining fleet availability in a fast-paced robotics environment.

Qualifications

• 1+ years of professional experience in technical support, IT helpdesk, fleet monitoring, or technical operations.
• Working knowledge of Salesforce or modern ticketing/CRM platforms (e.g., Jira, Zendesk, ServiceNow).
• Familiarity with Linux command-line tools and diagnostic interfaces.
• Excellent written and verbal communication; ability to explain technical issues to engineering teams.
• High School Diploma or equivalent required.

Responsibilities

• First Line of Defense & Triage: monitor live fleet alerts and case queues; perform initial Level 1 diagnostics.
• Service Administration & Case Management: end-to-end case tracking and lifecycle management.
• Work Order & Dispatch Coordination: coordinate service requests and dispatch workflows with clear handoffs.
• Actionable Escalations & Package Context: compile diagnostics and contexts for escalations to Tier 2/3.

Skills

Technical support

Customer service

Cross-functional collaboration

Problem-solving

Communication

Education

High School Diploma

Tools

Salesforce

Jira

Zendesk

ServiceNow

Job description

Apptronik is hiring a Global Fleet Operations Specialist for the on-site Austin, TX team. You will act as the first responder and operational backbone for our global fleet, monitoring performance, triaging Level 1 issues, and coordinating service with repair teams.

You will collaborate across departments, own incident lifecycle, and ensure rapid resolution while maintaining fleet availability in a fast-paced robotics environment.