MIS Technician II

Family Service Association; San Antonio (TX); On-site; USD 48,000 - 52,000; Full time

Job summary

Family Service Association in San Antonio is looking for a MIS Technician II to provide technical support and problem resolution for our IT and telecommunications systems. The successful candidate will assist staff in resolving technology-related issues while ensuring alignment with Social Determinants of Health.

Qualified applicants should have IT certifications, strong experience in helpdesk support, and proficiency in network configurations. Fluency in English and Spanish is desirable, and the position is on-site with a pay rate of $24.00 per hour.

Qualifications

• CompTIA A+, Network+, and Security+ Certification or comparable Microsoft certifications required.
• Experience in configuring and supporting TCP/IP networks.
• Three years of experience in end-user helpdesk support.

Responsibilities

• Provide technical support for the Agency’s IT and Telecommunication Systems.
• Assist staff with technology-related issues through remote or onsite support.
• Ensure services align with Social Determinants of Health.

Skills

CompTIA A+

Network+

Security+

Microsoft Windows 7/10

Microsoft Office Suite

TCP/IP network configuration

Fluent in English and Spanish

Education

Bachelor's or technical degree in Computer Information Systems or related field

Job description

Family Service has offered comprehensive services to vulnerable populations in our community since 1903, and our mission has always remained strong: To empower individuals and families to transform their lives and strengthen their community. Our programs are committed to helping to improve the overall health of our families by working with community partners to effectively address social and economic instability, as well as provide valuable resources and support in homes, neighborhoods, schools and workplaces. These efforts demonstrate effectiveness in addressing community needs and improving outcomes for families in the communities we serve while addressing social determinants of health that directly impact where people live, learn, work and play. Our programs provide services to include early childhood education, mental health and well-being counseling services, outpatient substance abuse treatment, parent education and engagement, family strengthening, therapeutic visitation and neutral exchange for children and families; financial empowerment, workforce development and readiness, and senior in-home assistance.

Job Description

The MIS Technician II, under general supervision, provides technical support and problem resolution for the Agency’s Information Technology and Telecommunication Systems; provides assistance to staff in resolving technology-related issues by performing question/problem diagnosis and guiding or assisting users through step-by-step solutions via remote assistance or direct on-site support; and provides general technical and administrative support for the Agency’s voice and data local and wide-area networks (LAN/WAN), Internet, and E-mail system, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

Qualifications

1. CompTIA A+, Network+ and Security+ Certification or Comparable Microsoft certifications, a Bachelor’s or technical degree in Computer Information Systems or related field.
2. Strong background and proficient in Microsoft Windows 7/10 Operating Systems, Microsoft Office Suite 2010/2013.
3. Proficient in configuring and supporting a TCP/IP network environment (e.g., desktop workstations, switches, routers, firewalls, patch panels and cables).
4. Three (3) years experience working in a fast‑paced environment providing end‑user helpdesk technical support and problem resolution; and installing, configuring, maintaining, and supporting current and emerging technologies.
5. Fluent in English and Spanish (read, write, and speak) desirable.

Additional Information

• EQUAL OPPORTUNITY EMPLOYER
• Pay Rate: $24.00 per hour
• On Site position