MIS Systems Technician — Data & IT Support

Newark Public Schools; Newark (NJ); On-site; USD 53,150 - 55,838; Full time

Job summary

Newark Board of Education is seeking a Technician, Management Information Systems in the Division of Information Technology in Newark, NJ. The role involves implementing and monitoring MIS, troubleshooting issues, and supporting server/workstation environments.

The candidate will operate computers, update software, assist in data reporting, and maintain essential records. Requirements include 60 college credits plus one year of experience, with NJ driver's license if applicable; substitutions

Qualifications

• Completion of sixty (60) semester hour credits from an accredited college or university.
• One (1) year of experience in work involving information systems, including responsibility for gathering, compilation, retrieval, maintenance, and distribution of financial, management, or other technical information in a public or private organization, or providing user support and solving user problems in a help desk or related environment.
• Drivers license valid in New Jersey if operation of a vehicle is necessary to perform essential duties. Applicants who do not possess the required education may substitute additional experience on a year-for-year basis with thirty (30) semester hour credits equal to one (1) year of experience.

Responsibilities

• Acts as a communication link between departments and agency supervisors regarding technical assistance on detailed program queries about case information reporting.
• Monitors and performs prompt preparation of input documentation.
• Establishes effective lines of communication with agency supervisors to maintain quality standards of reported data and corrective actions.
• Develops file layouts for user applications.
• Determines distribution of output reports and assists agency supervisory personnel in interpreting results.
• Guides, schedules, and takes corrective action on source documents.
• Ensures proper batch controls are maintained by agencies.
• Identifies information needs by batch for agencies and the IT system that may require individualized agency changes to augment automated processing.
• Answers inquiries from system users and provides technical assistance in the use and application of system features.
• Provides support in the maintenance of client or endpoint software; installs, configures, and sets up printers and workstations; installs software programs.
• Responds to requests for assistance, identifying and correcting hardware, software, and printer problems.
• Troubleshoots application errors and incidents of a non-complex nature.
• Identifies and resolves network problems; resets printers and/or passwords; answers routine inquiries.
• Prepares reports and maintains essential records, reports, and files.
• May assist in analyzing unit procedures and documentation and make recommendations to management regarding updates.
• May assist in periodic system checkouts and evaluations and may assist in reviewing and monitoring queues.

Skills

Communication skills

Organizational skills

English proficiency

Education

Sixty (60) semester hour credits

Additional experience substitution for credits

Job description

Newark Board of Education is seeking a Technician, Management Information Systems in the Division of Information Technology in Newark, NJ. The role involves implementing and monitoring MIS, troubleshooting issues, and supporting server/workstation environments.

The candidate will operate computers, update software, assist in data reporting, and maintain essential records. Requirements include 60 college credits plus one year of experience, with NJ driver's license if applicable; substitutions