MIP Associate Support Analyst

Momentive Software; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Remote Work Flexibility

Employer-Paid Parental Leave

Work-Life Balance

Job summary

Momentive Software is seeking an Accounting application support specialist for MIP Accounting, serving clerks to CFOs with a solid understanding of general ledger fundamentals.

You will respond to customer inquiries, diagnose issues, collaborate with the team, and help users navigate reports and transactions, ensuring accuracy and user success with the software.

Qualifications

• High school diploma or equivalent required.
• Prefer 2-year accounting degree or related work experience.
• 1–2 years of customer service experience required.
• Experience using MIP Accounting is required.

Responsibilities

• Provide timely responses to customer service inquiries via product ticket system.
• Collaborate with team to resolve customer questions and defects.
• Identify recurring requests and suggest knowledge base solutions.
• Deliver excellent customer service with a friendly, empathetic tone.
• Interpret accounting questions and apply a consultative approach.
• Assist users with accounting transactions and financial report basics.

Skills

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Organizational skills

Telephone etiquette

Learning agility

Education

Highschool diploma or equivalent

2-year degree in Accounting

2 years accounting work experience

Tools

MIP Accounting

Job description

Job Description

Provide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. This position requires a solid understanding of general ledger accounting fundamentals.

Job Description

Provide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. This position requires a solid understanding of general ledger accounting fundamentals.

DUTIES & RESPONSIBILITIES:

• Provide timely responses to customerserviceinquiriesviaproductticket system
• Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution(phone/web/chat)
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
• Answer product related how to questions for new and existing customers on the productyou supportthrough phone calls, web cases and chat as well assupport theutilization of knowledge base available throughtheplatformto ensure customer success in using the software
• Able to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues
• Understanding or aptitude to learn how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections.
• Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Experience:

• Highschool diploma or its equivalent
• 2-year degree in Accounting or 2 years Accounting work experience preferred
• 1-2yearsofcustomer service experiencerequired
• Experience using MIP Accounting

Computer/Technical:

• Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Comfortable with technology
• Ability to use problem solving skills to interpret basic application errors and assist with a solution

Other Skills:

• Strong organizational skills
• Excellent verbal and written communication skills
• voice and chat
• Telephone skills/etiquette; call screening
• Ability to prioritize work and handle multiple tasks
• Excellenttime management skills
• Attention to detail
• Ability to learnnew technologies

#momentivesoftware

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.