Sr. Customer Success Manager

Momentive Software; Groton (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned PTO

Generous Sick Leave

Work-Life Balance

Diversity & Inclusion

Job summary

Momentive Software seeks an Account/Client Success professional to manage client relationships across the customer lifecycle, ensuring adoption of our software and successful renewals.

The role requires 2–4 years of related experience, strong analytical and communication skills, and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• 2–4 years of related experience.
• Bachelor’s degree required.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Provide best practices to clients.
• Engage with customers to promote software adoption and onboarding.
• Provide renewal quotes and respond to RFPs.
• Manage book of business.
• Handle escalations and coordinate with relevant teams.
• Travel may be required.

Skills

Client relationship

Analytical skills

Communication skills

Multitasking

Independent worker

Problem solving

Team player

Customer service

Education

Bachelor’s degree

Tools

Office 365

Salesforce

Job description

Job Description

DUTIES & RESPONSIBILITIES:

• Develop and maintain strong client relationship throughout the customer lifecycle
• Basic knowledge of platform system and tools
• Provide best practices to clients
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business
• Occasionally directed in several aspects of the work
• Gaining exposure to some of the complex tasks within the job function

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Experience:

• Requires 2 to 4 years of related experience
• Requires a bachelor’s degree
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously

· Computer/Technical:

• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Salesforce experience is a plus

· Other Skills:

• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
• Strong client focus with exceptional collaborative and influencing skills

WORKING CONDITIONS:

• Normal office environment
• Extending viewing of computer screens
• Some overnight travel required

ESSENTIAL FUNCTIONS:

• Spends time at a computer workstation and desk.
• Moves throughout department or other locations to access or exchange information.
• May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.
• May involve lowering oneself to file, and reaching, twisting or turning.
• Involves handling office materials, typing, writing and other tasks that require manual dexterity.
• Continuous listening.
• Ability to communicate information.
• This job may require accommodating different bodily movements and physical abilities

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.