Millwork Operations Director — Hands-On Leader

Unico Supply Holdings, Inc.; Houston (TX); On-site; USD 85,000 - 100,000; Full time

Job summary

Unico Supply Holdings, Inc. in Houston, TX is seeking a Director of Operations – Millwork to lead and continuously improve all aspects of the millwork operation.

This is a hands-on leadership role responsible for production, purchasing, inventory, warehouse, delivery, quality, scheduling, and profitability. The Director will partner with Sales and Finance to meet revenue and gross margin targets while building a high-performing team and ensuring customer commitments are met.

Qualifications

• Proven experience leading operations in millwork or building materials.
• Strong knowledge of production, purchasing, inventory, warehouse, and scheduling.
• Experience managing department leaders and teams.
• Understanding of gross margin, labor costs, and profitability.
• Ability to develop and manage KPIs and reporting.

Responsibilities

• Oversee daily millwork, door, trim, and related production operations.
• Establish production schedules and ensure orders are completed accurately and on time.
• Improve workflow, productivity, labor utilization, and overall operational efficiency.
• Establish, document, and enforce SOPs.
• Monitor production capacity and identify bottlenecks before they impact customers.
• Maintain accountability for quality, output, and on-time completion.
• Oversee purchasing activities and supplier relationships.
• Maintain appropriate inventory levels while minimizing excess and slow-moving inventory.
• Monitor material costs and negotiate pricing with key suppliers.
• Improve inventory accuracy and establish accountability for inventory control.
• Identify opportunities to reduce purchasing costs while maintaining product availability and quality.
• Manage warehouse receiving, picking, staging, loading, and shipping operations.
• Ensure deliveries are accurate, timely, and cost-effective.
• Establish and maintain delivery and routing standards.
• Reduce damage, returns, delivery errors, and customer complaints.
• Improve warehouse organization, accuracy, and accountability.
• Own operational performance and work toward established P&L targets.
• Monitor sales, gross profit, labor costs, inventory turns, purchasing costs, overtime, delivery costs, and operating expenses.
• Develop and maintain KPI reporting.
• Identify performance variances and implement corrective actions.
• Continuously identify opportunities to reduce operating costs without sacrificing customer service or quality.
• Work closely with Finance to understand operational impact on profitability.
• Lead department managers and supervisors.
• Establish clear expectations, performance goals, and accountability.
• Develop employees and build a high-performing operations team.
• Address performance issues promptly and fairly.
• Promote safety, teamwork, communication, and continuous improvement.
• Create structure and discipline across operational departments.
• Partner with Sales to ensure operational capacity supports customer commitments.
• Establish realistic lead times and ensure they are communicated and maintained.
• Resolve major customer service, fulfillment, and delivery issues.
• Work with Sales to identify opportunities to improve service and support additional business.
• Balance customer expectations with operational capacity and profitability.

Skills

Operational leadership

KPIs & metrics

P&L management

Cross-functional leadership

Supply chain

Job description

Unico Supply Holdings, Inc. in Houston, TX is seeking a Director of Operations – Millwork to lead and continuously improve all aspects of the millwork operation.

This is a hands-on leadership role responsible for production, purchasing, inventory, warehouse, delivery, quality, scheduling, and profitability. The Director will partner with Sales and Finance to meet revenue and gross margin targets while building a high-performing team and ensuring customer commitments are met.