Military & Veteran Services Coordinator

Champlain College; Burlington (VT); Hybrid; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Retirement plan

Education benefits

Wellness program

Life insurance

Employee discounts

Job summary

Champlain College in Burlington, VT seeks a Military & Veteran Services Coordinator to lead benefits certification and compliance for veterans and military-connected students. You will manage VA education benefits, audits, and DoD reporting while serving as a campus advocate.

You will collaborate across departments, counsel students, and support recruitment and events while maintaining policy knowledge and strong communication.

Qualifications

• Two or more years of related military experience with working knowledge of Veteran Education Benefits.
• Knowledge of VA Education Programs and Department of Defense Tuition Assistance.
• Excellent verbal and written communication skills.
• Comfort working independently with deadline-driven processes.
• Veteran status preferred.

Responsibilities

• Manage enrollment verification, certification, and awarding of veteran education benefits and military tuition assistance.
• Complete VA audits, military surveys, and documentation related to institutional eligibility for VA and Department of Defense programs.
• Administer billing and reconciliation for Military Tuition Assistance and VA education benefits, including receipting and refund processing.
• Counsel veterans, service members, and eligible dependents on available military and veteran benefits.
• Promote the College's services for veterans at recruitment and fundraising events, partnering with the Admissions team.
• Manage productive relationships with veteran-related agencies and organizations.
• Maintain comprehensive, up-to-date knowledge of all military education benefits and programs.
• Collaborate with departments across the College to develop and refine military-friendly policies and procedures.
• Educate other departments on policies that affect their areas of work.
• Support the broader Student Accounts team with additional duties as needed.

Skills

Veteran benefits knowledge

Strong communication

Attention to detail

Independent work

Customer service orientation

Job description

Job Description

Are you passionate about helping military-connected students navigate their path to a degree? Champlain College is seeking a Military & Veteran Services Coordinator to lead the institution's support for its veteran and military-connected students, from their first inquiry as a prospective student through graduation. As the College's School Certifying Official (SCO), this position ensures that every eligible service member, veteran, and dependent receives the education benefits they've earned, while keeping the College in full compliance with federal and state requirements.

As the College's School Certifying Official (SCO), this position ensures that every eligible service member, veteran, and dependent receives the education benefits they've earned, while keeping the College in full compliance with federal and state requirements. This role is both a compliance function and a student-facing one. You'll manage the certification and awarding of VA education benefits and military tuition assistance, serve as the College's point of contact for VA audits and Department of Defense reporting, and counsel military-connected students on the benefits available to them. You'll also be a visible advocate for this community, representing the College at recruitment and fundraising events and helping shape policies that make Champlain more military-friendly across departments.

This position reports to the Director of Student Accounts and offers a hybrid work arrangement, with some weekend commitments to support recruitment and community events. Remote work arrangement considered for the right candidate.

Key Responsibilities

Benefits Certification & Compliance

• Manage enrollment verification, certification, and awarding of veteran education benefits and military tuition assistance
• Complete VA audits, military surveys, and documentation related to institutional eligibility for VA and Department of Defense programs
• Administer billing and reconciliation for Military Tuition Assistance and VA education benefits, including receipting and refund processing

Student & Community Engagement

• Counsel veterans, service members, and eligible dependents on available military and veteran benefits
• Promote the College's services for veterans at recruitment and fundraising events, partnering with the Admissions team
• Manage productive relationships with veteran-related agencies and organizations

Institutional Collaboration

• Maintain comprehensive, up-to-date knowledge of all military education benefits and programs
• Collaborate with departments across the College to develop and refine military-friendly policies and procedures
• Educate other departments on policies that affect their areas of work
• Support the broader Student Accounts team with additional duties as needed

Requirements

• Two or more years of related military experience with working knowledge of Veteran Education Benefits
• In-depth knowledge of (or ability to quickly develop expertise in) VA Education Programs, the Yellow Ribbon Program, the Vermont National Guard Tuition Benefit Program, and the Department of Defense Tuition Assistance Program
• Excellent verbal and written communication skills
• Strong critical thinking and problem-solving abilities
• Comfort working independently while managing compliance-driven, deadline-sensitive processes
• Veteran status preferred

Working Arrangements

• Full-time, hybrid position based at our main campus in Burlington, VT. Remote work arrangement considered for the right candidate.
• Some weekend availability required to support recruitment and fundraising events
• Standard business hours with occasional evening or weekend commitments for special events

Compensation & Benefits

• Annual Salary: $52,000 - $55,000
• Comprehensive Benefits Package:
• Health Coverage: Medical, dental, and vision insurance with HSA and FSA options
• Paid Time Off: 16 holidays, 4 weeks of vacation, 2 weeks sick time and 2 days of personal leave
• Retirement: 403(b) plan with 3% employer matching contribution
• Education: Tuition benefits for employees and family members
• Wellness: Gym discount and Wellness programs with up to $300 annual incentives
• Welfare: Short-term and long-term disability coverage, plus life insurance
• Other Perks: Employee Assistance Program (EAP) with counseling services, access to employee discounts and local/national benefit programs

About Us

Founded in 1878, Champlain College is a small, private, not-for-profit college in Burlington, Vermont overlooking Lake Champlain and the Adirondack mountains. Its career-driven approach to higher education prepares students for professional life from their very first semester. For the fifth year in a row, Champlain was named a "Most Innovative School" in the North by U.S. News & World Report's "America's Best Colleges" 2020 regional rankings and ranked #9 on The Princeton Review's "2025 Top Schools for Game Design."

The College seeks candidates who can enhance its mission through their work, life experiences, service, teaching, or research. Please include specific examples of how you would contribute to these efforts in your Cover Letter.

To streamline our hiring process and ensure fairness for all candidates, we manage all recruitment communications through our online application system. Please do not call regarding your application status. We'll reach out directly if we'd like to schedule an interview.

The successful completion of a criminal background check is required as a condition of employment.

Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees.

Champlain College is committed to fostering an inclusive and welcoming community. We believe that bringing together individuals with different backgrounds, perspectives, and experiences enriches education and strengthens our community. At Champlain, all members are valued as individuals and respected for their unique contributions.