Military Funeral Honors State Coordinator - Moreno Valley, CA

Patriot-Enterprises-LL; Moreno Valley (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Patriot Enterprises is seeking a MFH Coordinator in California to support ARNG Funeral Honors and SOS programs. The role involves 24/7 availability to receive requests, coordinating eligibility, and scheduling ceremony providers per MFH Handbook.

The position requires strong communication, record-keeping, travel readiness, and ability to work with families, VSOs, and funeral directors. A high school diploma is required, with U.S. citizenship and background checks mandatory.

Qualifications

• High school diploma or equivalent.
• Strong sense of mission, focus and resourcefulness related to MFH.
• Emotional maturity, tact and attentive listening.
• Able to provide dignified verbal and written responses; build rapport with Families, VSOs, and stakeholders.
• Ability to use the MFH database and produce reports as required.
• Enter information into MFH database timely and accurately.
• Understand Army, NGB, State NG, and IMCOM policies, regulations, and SOPs.
• Understand ARNG organization and military culture.
• Ability to travel.
• U.S. citizenship required.
• Ability to pass extensive background investigation.

Responsibilities

• Be available via telephone 24/7/365 to receive MFH requests.
• Coordinate requests, verify eligibility, and assign appropriate honors per MFH Handbook.
• Record all MFH cases in the MFH database per MFH Handbook.
• Coordinate with families, VSOs, funeral directors, and units to conduct ceremonies per MFH Handbook.
• Attend and evaluate at least 5% of all performances each quarter; report within 5 business days.
• Maintain records related to MFH performance in the MFH database.
• Coordinate issuance of rifles for ceremonies; do not handle or transport items; scheduling only.
• Maintain training records and certificates in MFH records; update POI when needed.
• Track MFH course certificates in the MFH database.
• Maintain clothing and equipment records and safety driving certificates.
• Maintain the Plan of Instruction for MFH course and National Honor Guard events.
• Maintain equipment and training aids provided for classroom instruction.

Skills

Emotional maturity

Tact

Attentive listening

Verbal & written communication

Report generation

Microsoft Office

Travel readiness

Self-starter

Education

High school diploma or equivalent

Tools

MFH database

Job description

Description

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The MFH State Coordinators coordinate, within their assigned Area of Operation (AOR), the fulfillment of requests for the ARNG Honor Guard ceremonies for deceased veterans.

Duties and Responsibilities

• Be available via telephone 24/7/365 to receive requests for Army National Guard Honor Guard Funeral Honors support.
• Coordinate requests for Army National Guard Honor Guard support, verify eligibility, and assign appropriate honors ceremony providers IAW MFH Handbook.
• Record all MFH cases in the MFH database IAW the MFH Handbook.
• Coordinate with various individuals and entities (family of service members, Veteran Service Organizations (VSOs), funeral directors, state/military units, etc.) to conduct ARNG Honor Guard ceremonies IAW MFH Handbook.
• Attend, monitor and evaluate at least 5% of all Honor Guard performances each quarter and complete the evaluation report within 5 business days of the event evaluated. Evaluations will be maintained on-file for a period of three years within the state. Immediately report any concerns to the PM via email.
• Maintain accurate records related to the performance of veterans' organization honors teams into the MFH Database IAW the MFH Handbook.
• Coordinate the issuance of rifles for use during performance of funeral honors IAW the MFH Handbook. This will include coordination with VSOs, checking availability with base Arms Room/Armory and/or the Funeral Honors Arms rooms, making appointments for pickup/return of items. Contractor shall not handle or transport any of these items. Its role is strictly that of coordination and scheduling their use.
• Maintain all training records for soldiers/retirees and VSOs IAW the MFH Handbook and update existing training records IAW official training sessions using the Military Funeral Honors database IAW MFH Handbook.
• Track and maintain accurate records of certificates of MFH course using the MFH database IAW MFH Handbook.
• Update and maintain clothing and equipment records, safety driving certificates, and number of funerals in the Military Funeral Honors database IAW the MFH Handbook.
• Maintain the Plan of Instruction (POI) for the MFH course and National Honor Guard Soldier of the Year competition IAW MFH Handbook.
• Maintain equipment and training aids provided to them by the State for classroom instruction IAW MFH Handbook. These items shall include graveside mock-ups, honorable transfer mock-ups, and hearse and aircraft doorway mock-ups.

Education

• High school diploma or equivalent

Minimum Qualifications

• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to MFH
• Possess emotional maturity, tact, and attentive listening
• Ability to provide dignified verbal and written responses; articulate well in sensitive situations; build rapport with Families, Veterans Service Organizations (VSOs), and a variety of other stakeholders and resource groups involved in meeting the needs of each Family; understand verbal and nonverbal reactions, and exercise independent judgement
• Ability to use the ARNG MFH database and produce reports and data as required
• Enter information into MFH database timely and accurately
• Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
• Understand ARNG organization and structure and military culture
• Experience with Microsoft Office products
• Self-starter and good time management skills
• Ability to travel
• S. citizenship required
• Ability to pass extensive background investigation

Preferred Qualifications

• Knowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components