Military Funeral Honors State Coordinator - Montgomery, AL

Patriot Enterprises LLC; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Patriot Enterprises LLC is seeking a dedicated MFH Coordinator to support Army National Guard Funeral Honors and Survivor Outreach Services. The role requires coordinating requests, verifying eligibility, and working with families, VSOs, funeral directors, and military units to ensure dignified ceremonies.

The position demands strong communication, time management, and the ability to travel as needed, with a commitment to maintaining accurate database records and reporting outcomes in a timely

Qualifications

• Requires strong mission focus and resourcefulness in MFH operations.
• Able to communicate sensitively with families, VSOs, and stakeholders.

Responsibilities

• Be available 24/7/365 by phone to receive MFH requests.
• Coordinate and verify eligibility for ARNG Honor Guard ceremonies.
• Record MFH cases in the MFH database and generate reports as required.
• Coordinate with families, VSOs, funeral directors, and units to conduct ceremonies.
• Monitor and evaluate a sample of performances and report findings within 5 business days.

Skills

Communication skills

Emotional maturity

Time management

Travel readiness

Independent judgment

Education

High school diploma or equivalent

Tools

MFH database

Microsoft Office

Job description

Description

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The MFH State Coordinators coordinate, within their assigned Area of Operation (AOR), the fulfillment of requests for the ARNG Honor Guard ceremonies for deceased veterans.

Duties and Responsibilities

• Be available via telephone 24/7/365 to receive requests for Army National Guard Honor Guard Funeral Honors support.
• Coordinate requests for Army National Guard Honor Guard support, verify eligibility, and assign appropriate honors ceremony providers IAW MFH Handbook.
• Record all MFH cases in the MFH database IAW the MFH Handbook.
• Coordinate with various individuals and entities (family of service members, Veteran Service Organizations (VSOs), funeral directors, state/military units, etc.) to conduct ARNG Honor Guard ceremonies IAW MFH Handbook.
• Attend, monitor and evaluate at least 5% of all Honor Guard performances each quarter and complete the evaluation report within 5 business days of the event evaluated. Evaluations will be maintained on-file for a period of three years within the state. Immediately report any concerns to the PM via email.
• Maintain accurate records related to the performance of veterans' organization honors teams into the MFH Database IAW the MFH Handbook.
• Coordinate the issuance of rifles for use during performance of funeral honors IAW the MFH Handbook. This will include coordination with VSOs, checking availability with base Arms Room/Armory and/or the Funeral Honors Arms rooms, making appointments for pickup/return of items. Contractor shall not handle or transport any of these items. Its role is strictly that of coordination and scheduling their use.
• Maintain all training records for soldiers/retirees and VSOs IAW the MFH Handbook and update existing training records IAW official training sessions using the Military Funeral Honors database IAW MFH Handbook.
• Track and maintain accurate records of certifications of MFH course using the MFH database IAW MFH Handbook.
• Update and maintain clothing and equipment records, safety driving certificates, and number of funerals in the Military Funeral Honors database IAW the MFH Handbook.
• Maintain the Plan of Instruction (POI) for the MFH course and National Honor Guard Soldier of the Year competition IAW MFH Handbook.
• Maintain equipment and training aids provided to them by the State for classroom instruction IAW MFH Handbook. These items shall include graveside mock-ups, honorable transfer mock-ups, and hearse and aircraft doorway mock-ups.

Education

• High school diploma or equivalent

Minimum Qualifications

• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to MFH
• Possess emotional maturity, tact, and attentive listening
• Ability to provide dignified verbal and written responses; articulate well in sensitive situations; build rapport with Families, Veterans Service Organizations (VSOs), and a variety of other stakeholders and resource groups involved in meeting the needs of each Family; understand verbal and nonverbal reactions, and exercise independent judgement
• Ability to use the ARNG MFH database and produce reports and data as required
• Enter information into MFH database timely and accurately
• Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
• Understand ARNG organization and structure and military culture
• Experience with Microsoft Office products
• Self-starter and good time management skills
• Ability to travel
• S. citizenship required
• Ability to pass extensive background investigation

Preferred Qualifications

• Knowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components