Milepost Agency Licensed Insurance Agent

Berkshire Hathaway Homestate Companies - Property & Casualty; Omaha (NE); Hybrid; USD 43,000 - 62,000; Full time

Benefits offered by this job

Retirement plan with company match

Medical, Dental, Vision coverage

Educational reimbursement

Downtown parking subsidy

Parental leave

Wellness program

Learning & Development

Job summary

Berkshire Hathaway Homestate Insurance Company is seeking an Insurance Agent to handle inbound calls, guide customers through policy options, and deliver exceptional service in a fast-paced environment. The role is based in Omaha with a hybrid work structure after in-office training, and the position is salaried with no commission.

Ideal candidates will hold a Property & Casualty license (preferred), have two years of relevant experience or education, and demonstrate strong communication and

Qualifications

• Property & Casualty license strongly preferred.
• Two years of relevant work experience OR two years post-secondary education.
• Strong computer and multitasking skills.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced, high-volume call center environment.

Responsibilities

• Sell new insurance policies through inbound customer calls—no cold calling required.
• Guide customers through coverage options and recommend appropriate insurance solutions.
• Explain insurance products and policy details in a clear, easy-to-understand manner.
• Provide outstanding service by answering policyholder questions and resolving concerns.
• Manage a high volume of calls while maintaining accuracy and professionalism.
• Utilize multiple systems to document interactions, process requests, and update policy information.
• Support customers throughout the quoting, purchase, and policy service experience.
• Maintain compliance with agency procedures, licensing requirements, and customer privacy standards.
• Collaborate with teammates to deliver exceptional customer experiences and achieve service goals.
• Participate in training and development opportunities to expand insurance knowledge and skills.

Skills

Customer service

Communication

Multi-tasking

Call center

Property & Casualty license

Education

Post-secondary education

Tools

CRM systems

Job description

BHHIC Berkshire Hathaway Homestate Insurance Company

As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere.

The Insurance Agent at Milepost Insurance Agency LLC delivers exceptional customer experiences by helping prospective and current policyholders navigate their insurance needs. This role is responsible for selling new policies through inbound calls, assisting customers with coverage questions, explaining insurance options in a clear and understandable way, and providing ongoing support throughout the customer journey. The Insurance Agent works in a fast-paced, high-volume call center environment and contributes to a collaborative, team-focused culture centered on trust, service, and customer success.

This position is based in Omaha, NE, with a hybrid work structure following training (50% in-office, including designated team days). Training is conducted 100% in-office. A dedicated, distraction-free home workspace is required for remote work days. This position is salaried (no commission) and is not eligible for employer visa sponsorship.

What will you do?

• Sell new insurance policies through inbound customer calls—no cold calling required.


• Guide customers through coverage options and recommend appropriate insurance solutions.


• Explain insurance products and policy details in a clear, easy-to-understand manner.


• Provide outstanding service by answering policyholder questions and resolving concerns.


• Manage a high volume of calls while maintaining accuracy and professionalism.


• Utilize multiple systems to document interactions, process requests, and update policy information.


• Support customers throughout the quoting, purchase, and policy service experience.


• Maintain compliance with agency procedures, licensing requirements, and customer privacy standards.


• Collaborate with teammates to deliver exceptional customer experiences and achieve service goals.


• Participate in training and development opportunities to expand insurance knowledge and skills.

What are we looking for?

• Property & Casualty license strongly preferred.


• A minimum of two years relevant work experience OR a minimum of two years post-secondary education.


• Solid computer and multi-tasking skills.


• Ability to effectively communicate, verbally and in writing.


• Ability to work comfortably in a fast-paced, high-volume call center environment.

Someone Who May Excel In This Role

• Enjoys helping customers and building trust.


• Communicates complex information clearly and simply.


• Thrives in a fast-paced, high-volume environment.


• Demonstrates empathy, patience, and strong listening skills.


• Is comfortable guiding customers through coverage and purchase decisions.


• Multitasks effectively while maintaining accuracy and attention to detail.


• Adapts quickly to feedback, change, and new information.


• Balances independent work with strong teamwork and collaboration.


• Stays organized and manages competing priorities effectively.


• Is motivated by delivering exceptional customer experiences.

We want you to be involved!

We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing!

Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state‑of‑the‑art onsite fitness center, and a robust wellness program.

Benefits, Perks and more!

We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!