Middle Mile Operations

JD.com Inc.; Fontana (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Jingdong Logistics is hiring a Middle Mile Operations lead in Fontana, CA or City of Industry, CA. You will oversee end-to-end middle mile transport, including drayage, linehaul, and freight forwarding, with a focus on cost optimization and network design.

Responsibilities include developing transportation strategy, managing a mixed fleet and carrier network, and driving digitization efforts across TMS implementations.

Qualifications

• Bachelor's degree in a related field (logistics, supply chain, business).
• 5+ years in transportation/logistics operations with 2+ years in a supervisory role.
• Bilingual Mandarin and English (spoken and written) for HQ coordination and cross-border ops.
• Proficiency with TMS, Excel at an advanced level, and data analytics/reporting tools.

Responsibilities

• Develop and execute transportation strategies for Drayage, Middle Mile, and freight operations.
• Manage company-owned fleet and external carrier partnerships; source, onboard, and negotiate rates.
• Monitor KPIs such as cost per shipment, on-time rate, load factor, and fleet utilization; drive cost savings.
• Collaborate with Sales, Warehouse Ops, Customs Brokerage, and Customer Service to ensure end-to-end execution.
• Support RFP responses and client presentations with operational data and capacity planning.

Skills

Mandarin-English bilingual

TMS proficiency

Advanced Excel

Data analysis

Carrier relationships & negotiations

RFP/RFQ processes

P&L oversight

Leadership / supervision

Education

Bachelor's degree in Supply Chain Management / Logistics / Business Administration

Tools

TMS platforms

Power BI

Tableau

Excel (advanced)

Job description

**Job Title**: Middle Mile Operations**Location**: Fontana, CA or City of Industry, CA**Annual Salary Range**: $70,304 - $100,000 + Annual Bonus**Employment Type**: Full-TimeJD Logistics (US) Inc. is seeking an experienced Middle Mile Operations to lead and optimize our middle mile transportation operations. This role is responsible for managing end-to-end transportation processes across Drayage, FTL/LTL linehaul, and freight forwarding operations, overseeing a fleet of company-owned vehicles and an external carrier network.**What You'll Do*** **Transportation Planning & Strategy:**Develop and execute transportation strategies aligned with corporate objectives, business growth, and market trends for Drayage, Middle Mile (FTL/LTL), and freight operations.* Optimize end-to-end linehaul processes including port container drayage, warehouse-to-warehouse trunk routes, cargo consolidation/sorting, and final mile coordination.* Design and refine route networks to maximize load efficiency, minimize empty miles and container returns, and reduce per-unit transportation costs.* Lead TMS (Transportation Management System) implementation and process digitization initiatives to enhance planning accuracy and operational visibility.* **Carrier & Fleet Management:**Manage and optimize the company-owned vehicle fleet while strategically supplementing capacity through external carrier partnerships.* Source, evaluate, and onboard qualified carriers; negotiate competitive rates and service agreements through structured RFP/RFQ processes.* Establish and maintain carrier performance scorecards covering on-time delivery, cargo safety, cost efficiency, and compliance metrics.* Monitor DOT/FMCSA compliance requirements for both internal fleet and contracted carriers; ensure all safety and regulatory standards are met.* **Operations Monitoring & Cost Control:**Monitor real-time transportation KPIs including cost per shipment, on-time rate, load factor, profit/loss by lane, and fleet utilization.* Build risk alert frameworks and escalation protocols to proactively identify and resolve operational anomalies (delays, capacity shortages, damage claims).* Analyze operational data to identify cost-saving opportunities; develop and execute annual financial operating plans with clear P&L accountability.* Prepare regular operations reports and executive dashboards; present performance insights and improvement recommendations to senior leadership.* **Client Service & Cross-functional Collaboration**: Serve as the primary transportation operations contact for key accounts, managing SLA compliance, service reviews, and escalation resolution.* Collaborate with Sales, Warehouse Operations, Customs Brokerage, and Customer Service teams to ensure seamless end-to-end supply chain execution.* Manage complaint/claims resolution processes; drive root cause analysis and implement corrective actions to continuously improve client satisfaction.* Support RFP response development and client presentations with operational data, capacity planning, and competitive pricing insights.**About You*** Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.* 5+ years of progressive experience in transportation/logistics operations, with at least 2 years in a supervisory or managerial capacity.* Bilingual fluency in Mandarin Chinese and English (spoken and written) is required for coordination with HQ and cross-border operations.* Demonstrated experience managing carrier relationships, rate negotiations, and RFP/RFQ processes.* Proven ability to develop and execute annual financial/operating plans with P&L oversight.* Proficiency with TMS platforms, Microsoft Office Suite (Excel at advanced level), and data analysis/reporting tools.* Excellent organizational, analytical, and problem-solving skills with a track record of driving process improvement.***Preferred but not essential for this role:**** Hands on dispatcher experience* Experience with port operations and container drayage at LA/LB ports.* Background in e-commerce logistics, 3PL/4PL operations, or working with major retail/e-commerce accounts (Amazon, Wayfair, etc.).* Experience with TMS implementation or transportation digitization projects.* Knowledge of DOT/FMCSA regulations and transportation compliance requirements.* Familiarity with Power BI, Tableau, or similar BI tools for operational analytics.*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.*