Reservations & Guest Services Representative - Mid Shift & Night Shift Positions Available

Still Waters Lakefront Resort; Branson (MO); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Beautiful lakeside setting

Employee discounts

Resort perks

Job summary

Stillwaters Resort in Branson, MO is seeking a Reservations & Guest Services Representative to join the team. You will handle incoming inquiries, convert calls into bookings, and provide exceptional guest service in a sales-driven hospitality environment.

The role requires friendly, detail-oriented individuals who can work in a fast-paced setting and collaborate with front desk and management to ensure smooth guest experiences. This full-time position offers base pay and bonus potential.

Qualifications

• Experience in customer service, call center, sales, or hospitality preferred.
• Strong verbal communication and active listening.
• Able to handle high call volume.
• Detail-oriented and reliable.
• Willing to work weekends, holidays, and flexible schedules.

Responsibilities

• Answer incoming reservation calls in a professional and courteous manner.
• Convert reservation inquiries into confirmed bookings.
• Provide accurate information regarding room types, rates, amenities, and resort policies.
• Assist guests with new reservations, modifications, cancellations, and special requests.
• Upsell room upgrades, packages, and resort amenities when appropriate.
• Maintain accurate guest and reservation records.
• Meet or exceed individual and team performance goals (call volume, conversion, revenue).
• Handle guest concerns with empathy and a solutions-oriented approach.
• Collaborate with front desk and management to ensure seamless guest experiences.

Skills

Customer service

Sales

Communication

Call center

Hospitality

Time management

Computer skills

Tools

PMS software

Job description

Reservations & Guest Services Representative

Location: Stillwaters Resort - Branson, MO

Department: Reservations / Guest Services

Type: Full-Time

Stillwaters Resort in Branson, Missouri is seeking a motivated and guest-focused Reservationist to join our reservations team. This role is responsible for handling incoming reservation inquiries, converting calls into bookings, and providing exceptional service to guests planning their stay. The ideal candidate is friendly, detail-oriented, and comfortable working in a sales-driven hospitality environment.

Why Work at Stillwaters Resort?

• Beautiful lakeside resort environment in Branson, MO
• Supportive and team-oriented workplace
• Employee discounts and resort perks

Compensation

Uncapped earning potential: Base pay of $17 per hour plus a percentage-based end-of-the-year bonus for every successful reservation you book.

Key Responsibilities

• Answer incoming reservation calls in a professional and courteous manner
• Convert reservation inquiries into confirmed bookings
• Provide accurate information regarding room types, rates, amenities, and resort policies
• Assist guests with new reservations, modifications, cancellations, and special requests
• Upsell room upgrades, packages, and resort amenities when appropriate
• Maintain accurate guest and reservation records
• Meet or exceed individual and team performance goals (call volume, conversion, revenue)
• Handle guest concerns with empathy and a solutions-oriented approach
• Collaborate with front desk and management to ensure seamless guest experiences

Qualifications & Skills

• Previous customer service, call center, sales, or hospitality experience preferred
• Strong verbal communication and active listening skills
• Comfortable handling a high volume of calls
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer skills; experience with reservation or property management systems is a plus
• Reliable, punctual, and detail-oriented
• Ability to work weekends, holidays, and flexible schedules as needed

What We're Looking For

• A friendly and professional phone presence
• Sales-minded approach with a focus on guest satisfaction
• Strong problem-solving skills
• Team player with the ability to work independently
• Desire to grow within the hospitality industry

Salary

$17 per hour