Mid-Market Sales Engineer

Lenovo; North Carolina; On-site; USD 90,000 - 140,000; Full time

Job summary

Lenovo is seeking a Sales Engineer/Technical Client Advisor to serve as the main liaison between clients and Lenovo teams. You will apply your technical expertise to deliver customized solutions, address technical inquiries, and ensure successful implementation and optimization of Lenovo products and services.

In this role you will collaborate with sales, development, and support teams to meet client needs, grow new business, and maintain strong relationships across accounts in a fast-paced

Qualifications

• BA/BS degree or relevant technical background
• 5+ years in a technical sales or consultative support role
• Proven ability to acquire new business and manage relationships within existing accounts
• Strong relationship and team-building skills

Responsibilities

• Engage with clients to understand their technical requirements, challenges, and goals
• Provide expert guidance on integrating, customizing, and utilizing Lenovo products or services
• Collaborate with internal teams including sales, development, and support to address client needs
• Cultivate strong relationships with clients to ensure high satisfaction and loyalty
• Stay informed on emerging technologies and Lenovo strategies to address them
• Assist in managing the sales process and building relationships with decision-makers

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

As a Sales Engineer or Technical Client Advisor (TCA), you will serve as a key point of contact between our company and our clients. In this role, you will utilize your technical expertise to deliver customized solutions, address technical inquiries, and ensure the successful implementation and optimization of our products or services. You will collaborate closely with both clients and internal teams to provide outstanding service and support. This role blends technical expertise with a strong understanding of client needs and business opportunities. You will apply your knowledge of customer needs, opportunities, and Lenovo’s assets to create top-tier solutions and gain support from key stakeholders throughout the process.

Key Responsibilities

• Engage with clients to understand their technical requirements, challenges, and goals
• Provide expert guidance on integrating, customizing, and utilizing our products or services
• Collaborate with internal teams, including sales, development, and support, to address client needs and feedback
• Cultivate strong relationships with clients, ensuring high satisfaction and loyalty
• Stay informed on emerging technologies and Lenovo's strategies to address them
• Collect and relay customer feedback on current products to Lenovo Business Units to inform future product improvements
• Develop and maintain relationships with Lenovo sales teams and serve as a support specialist
• Asst in managing the sales process with Lenovo Sellers and build new relationships with decision-makers involved in solution choices

Basic Requirements

• BA/BS degree or relevant technical background/certification
• 5+ years of experience in a technical sales or consultative support role
• Strong relationship and team building skills..
• Proven ability to manage multiple projects and prioritize tasks effectively
• Proven experience in acquiring new business and managing relationships within existing accounts

Preferred Job Requirements

• Demonstrated high performance and a track record of success
• Strong technical problem-solving skills and ability to analyze and resolve complex issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Previous experience as a sales engineer is highly desirable

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.