Mid-Market Retail Solutions Architect

Toast; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Toast is seeking a Mid-Market Retail Solutions Engineer to lead technical engagements with multi-location retailers, owning discovery, design, and mapping Toast\'s platform to customer workflows, including integrations, data migrations, and hardware considerations.

You will help build the Retail Solutions Engineering team, craft tailored demos, and drive pilots and proofs of concept while coordinating with Sales, Product Management, and Implementation to ensure scalable, customer-focused

Qualifications

• 3+ years in solutions engineering, sales engineering, pre-sales consulting, or a comparable technical customer-facing role.
• Working POS knowledge and the ability to speak credibly about retail operations.
• Demonstrated success supporting complex, multi-stakeholder sales cycles with longer timelines and formal evaluation processes.
• Practical fluency with integrations and APIs, with the ability to read documentation, reason about data flows, and scope what\'s possible without engineering support.

Responsibilities

• Serve as the technical lead on mid-market retail opportunities, partnering with Account Executives from discovery through close.
• Run structured technical discovery with multi-stakeholder buying groups to uncover business challenges and technical requirements.
• Build and deliver tailored demonstrations and demo environments that map Toast\'s retail platform to a prospect\'s specific workflows.
• Design end-to-end solutions for multi-location retailers, including integration architecture, API and data flows, catalog and data migration, hardware configuration, and network requirements.
• Scope and position the Toast partner ecosystem where native functionality doesn\'t fully meet a requirement, and clearly frame trade-offs and effort.
• Lead pilots and proofs of concept: define success criteria, manage technical validation, and drive them to a decision.
• Own the technical components of RFPs, RFIs, security questionnaires, and vendor review processes.
• Document technical scope and solution design, and lead clean handoffs to Implementation and Onboarding so what was sold is what gets built.
• Clearly communicate gaps in product/market fit to Product Management and Product Marketing, and advocate for roadmap priorities grounded in real deal loss and risk.
• Partner with Sales Enablement to build training, demo assets, and technical playbooks as the retail motion matures.
• Become an expert in the product with complete knowledge of the technologies and the application software.
• Attend trade shows and other events as a Toast brand ambassador.
• Operate comfortably in an entrepreneurial environment where process, tooling, and product are still being built.

Skills

Solutions engineering

Retail POS knowledge

Multi-stakeholder sales cycles

Integrations & APIs

Communication skills

Travel up to 25%

Job description

Toast is seeking a Mid-Market Retail Solutions Engineer to lead technical engagements with multi-location retailers, owning discovery, design, and mapping Toast\'s platform to customer workflows, including integrations, data migrations, and hardware considerations.

You will help build the Retail Solutions Engineering team, craft tailored demos, and drive pilots and proofs of concept while coordinating with Sales, Product Management, and Implementation to ensure scalable, customer-focused