Mid Market Customer Success Manager

Overjet; San Mateo, New York, Salt Lake City, Boston (CA, NY, UT, MA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Overjet, a leader in dental AI, is seeking a detail-oriented Customer Success Manager to enhance client relationships and ensure successful adoption of their platform. This fast-paced role requires a blend of communication skills and strategic account management, making it a unique opportunity to impact the dental industry significantly. Join a growing team committed to improving oral health through technological innovation and collaboration.

Benefits

401k plans with matching program

Medical, Dental and Vision coverage

8 weeks Paid Parental Leave

Annual Learning and Development Stipend

Flexible Time Off and paid holidays

Qualifications

• 3+ years of experience in customer success in B2B SaaS.
• Excellent communication and interpersonal skills.
• Experience in Management Consulting preferred.

Responsibilities

• Manage Mid-Market accounts with dental office leadership.
• Drive client success during the pilot phase and execute customer success strategy.
• Conduct frequent reviews to determine customer satisfaction.

Skills

Communication

Interpersonal Skills

Relationship Building

Data Analysis

Education

Bachelor's degree or extensive experience

Job description

San Mateo, Boston, NYC, or Salt Lake City

Lead the Future of Dentistry.

Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

We’re looking for a detail-oriented and enthusiastic Customer Success Manager to join our Practice team at Overjet. As a Mid-Market CSM, you’re responsible for running successful pilots, expanding your book of business, and ensuring that customers achieve their desired outcomes through the adoption of Overjet. You will provide strategic guidance to our clients, ranging from power-users to C-Suite executives. Experience in Dental is not required, but the eagerness to jump in and learn a new industry is a must.

Responsibilities

• Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership
• Drive client success during the pilot phase, ensuring Overjet wins out above our competition
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell
• Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
• Employ the total office concept, ensuring every member of the dental office staff is engaged
• Upsell new modules and software additions to existing customers

Qualifications

• Bachelor’s degree or extensive experience
• 3+ years of experience in customer success in B2B SaaS
• Previous experience with renewals, expansions, and up-sells
• Excellent communication and interpersonal skills
• Experience in Management Consulting preferred
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology
• Strong work ethic and hustle to achieve results in a high-growth startup environment
• A willingness to work in-office 2 days a week if you are located in any of our hub cities (NYC, Boston, Bay Area)
• Competitive Compensation and Equity
• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend
• Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

• Excellence: We set ambitious goals and strive for excellence.
• Velocity: We focus, act with urgency, and deliver results.
• Ownership: We take ownership, dive deep and solve problems.
• Win-win: We play to win, setting ourselves and our customers up for success.
• Growth: We stay curious, seek feedback, and continuously learn and grow.
• Featured inBloomberg,Forbes,Fast Company, andTechCrunch

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing [e-mail] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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