Customer Success Manager

Net2Source Inc.; San Francisco (CA); Remote; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to lead client relationships with Fortune 500 companies. This exciting role involves managing staffing requirements, ensuring successful candidate placements, and building strong partnerships. You will leverage your extensive experience in the staffing and recruiting industry to drive success and growth. With a focus on communication and problem-solving, you will navigate a fast-paced environment while maximizing market share for your clients. If you are a self-driven individual with a passion for client success, this opportunity could be the perfect fit for you.

Benefits

Uncapped Commissions

100% Contribution to Health/Dental/Vision

Qualifications

• 10+ years in Staffing & Recruiting, with 7+ in account management.
• Strong understanding of VMS and MSP accounts.

Responsibilities

• Manage and grow Fortune 500 accounts as the single point of contact.
• Build long-term client partnerships and maximize market share.

Skills

Staffing & Recruiting Industry experience

Account Management

Interpersonal Skills

Communication Skills

Negotiation Skills

Problem-Solving Skills

Self-motivated

Ability to work in fast-paced environments

Tools

Applicant Tracking Systems (ATS)

CRM (Job Diva)

Job description

This range is provided by Net2Source Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Location: Remote from Bay Area, CA

About the Role

As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S.

Qualifications:

• Must have 10+ years of overall experience in the Staffing & Recruiting Industry and 7+ years of experience in account management role preferably with Life Sciences MSP clients.
• The ideal candidate must have started their career with hands-on recruiting and eventually moved up the ladder as an Account/Client Relationship Manager.
• Strong understanding of working with VMS and MSP based accounts.
• Any experience working with a Hybrid/Offshore delivery model will be a plus.
• Proven experience in staffing, recruiting & account management, supporting client/ MSP programs from a supplier side.
• Strong interpersonal and communication skills.
• Excellent negotiation and problem-solving abilities.
• Excellent reputation and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be a self-driven and highly motivated individual.
• Proficiency in using applicant tracking systems (ATS) and other relevant software.

Key Responsibilities:

• Be the single point of contact for our Fortune 500 clients.
• Build long-term client partnerships to understand their challenges and provide solutions.
• Maximize market share with a client to make us their trusted staffing supplier.
• Qualify new job orders and work with the delivery lead for better coverage and support.
• Present candidates to Hiring Managers and follow up for feedback.
• Coordinate with clients to schedule candidate interviews and onboarding.
• Coordinate with the recruiting team including screening, orientation, and placement of candidates.
• Use CRM/ATS (Job Diva) to manage activities.
• Conduct client visits to build rapport and to obtain critical information including job descriptions, referrals, and business leads.

Additional Requirements:

• Must be open to travel across the country, especially locally, and support clients from their offices.
• Availability to work outside regular office hours, if needed.

Benefits of working at N2S:

• Uncapped Commissions
• 100% Contribution to Health/Dental/Vision

Apply now or email your resume to [e-mail]. We can't wait to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy/Planning, Customer Service, and Human Resources

Industries

IT Services and IT Consulting, Staffing and Recruiting, and Human Resources Services