Mid-Market Customer Success Leader

Onit, Inc.; United States; Remote; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off & holidays

Family leave & surrogacy reimbursement

Life and disability insurance

Voluntary benefits

Healthcare FSA / HSA

Job summary

Onit, Inc. is seeking a Mid-Market Customer Success Manager to own and grow a portfolio of about 60 customers on the OnitX platform.

You’ll be the primary relationship owner for customers under $500K ARR, driving retention and expansion and delivering a seamless experience from onboarding through renewal. You’ll work cross-functionally with Implementation, Support, Product, Marketing, and Account Management to ensure customers realize maximum value and outcomes.

Qualifications

• 4+ years in Customer Success, Account Management, or similar
• Experience managing ~60 mid-market accounts
• Familiarity with Salesforce and CS platforms

Responsibilities

• Own post-sale lifecycle for ~60 mid-market accounts
• Develop expertise in OnitX to guide customers to outcomes
• Monitor account health and mitigate risks before issues escalate
• Conduct regular business reviews to demonstrate value
• Partner with Renewals to support on-time renewals and reduce churn
• Collaborate with Product and Implementation to advocate for customer needs
• Share best practices to improve CS efficiency

Skills

Customer Success

Account Management

Stakeholder management

Salesforce

Gainsight/CS platforms

SaaS/Legal tech

High-volume portfolio management

Education

Bachelor's degree preferred

Tools

Salesforce

Gainsight

ChurnZero

Job description

Onit, Inc. is seeking a Mid-Market Customer Success Manager to own and grow a portfolio of about 60 customers on the OnitX platform.

You’ll be the primary relationship owner for customers under $500K ARR, driving retention and expansion and delivering a seamless experience from onboarding through renewal. You’ll work cross-functionally with Implementation, Support, Product, Marketing, and Account Management to ensure customers realize maximum value and outcomes.