Mid-Market Account Manager

Mood Media; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Mood Media is seeking a Mid-Market Account Manager to own a vertical-focused portfolio and drive client value. You will build trusted relationships, retain revenue, and execute Mood strategies across day-to-day engagement, upgrades, and re-contracting.

Your focus will be cross-sell opportunities and program performance with Fortune 500 and mid-market brands. As part of the Global Account Management team, you will analyze client needs, articulate the Mood value proposition, and manage strategic

Qualifications

• 6+ years of proven account management experience.
• Strong history of client retention and relationship building.
• Professional communication at all levels of the client organization.
• Ability to write and execute business plans.
• Strong problem-solving and creative thinking abilities.
• Highly organized and detail oriented with a collaborative mindset.
• Excellent written and verbal communication skills.
• Experience with mid-size and Fortune 500 clients preferred.

Responsibilities

• Fully accountable for a set portfolio of accounts in a vertical or segment.
• Build and maintain client relationships to maximize satisfaction and retention.
• Manage clients day-to-day, keeping them informed and engaged.
• Match client needs to Mood products and services through upgrades and cross-sell.
• Coordinate with downstream teams to fulfill locations, re-contracts, and changes.
• Educate clients on Mood products and the value proposition.
• Collaborate on customized account plans with service delivery and growth strategies.
• Publish quarterly portfolio health reviews for management visibility.
• Use CRM to produce portfolio reports, pipeline, forecasting, and churn analysis.
• Drive quota attainment for RMR, E&L, and churn KPIs.
• Identify and close new revenue opportunities within existing clients.

Skills

Account management

Client retention

Communication skills

Business planning

Problem-solving

Organizational skills

Written communication

Tools

CRM software

Job description

About Mood

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

JOB SUMMARY

The Mid-Market Account Manager is a part of the Global Account Management team and is accountable for client satisfaction and all aspects of the total client relationship and experience with Mood as well as executing upon the company's strategies and initiatives. The Mid-Market Account Manager will have a vertical focused portfolio of mid-market size brands. They will focus on revenue retention and growth through developing and deepening relationships, developing and conveying value, and ensuring client satisfaction through Mood strategies as well as day-to-day engagement. The role requires vertical trend analysis, strategy development, critical fast-paced thinking, exceptional communication skills and the ability to build/lead and manage internal and external relationships. Approximately (50%) of your time will be devoted to developing and executing client satisfaction tactics and strategies. Approximately (50%) of the time will be devoted to managing client relationships, cross sell / up sell Mood programs, program performance activities and marketing strategy and execution.

CORE RESPONSIBILITIES

• Fully accountable for a set portfolio of accounts associated to a particular vertical or segment


• Build and maintain relationships with our clients that lead to the highest levels of customer satisfaction and retention as well as new business opportunities for both the client and Mood


• Actively manage the client on a day-to-day basis, keeping them informed, engaged and satisfied


• Understand each client's needs and goals and be able to match those needs to Mood products and services through upgrades, up selling, re-contracting, and additional Mood services


• Required to oversee and ensure all down-stream responsible parties (i.e. administration, operations, etc.) have all the necessary details to fulfill their obligations for new locations, re-contracts, cancellations, closures, etc.


• Educate clients on the benefits of Mood products and services and the integrated capabilities of the company through the compelling articulation of our business model and value proposition


• Collaborate with management to customize account plans for each client, outlining service delivery and revenue growth strategies


• Maintain and publish a quarterly portfolio health review for management to have clear visibility into the success and risk of the portfolio and accounts therein


• Detailed and required use of CRM tool to produce portfolio management reporting, pipeline, forecasting and potential churn of clients


• Responsible for assigned quota attainment for RMR, E&L and Churn KPIs


• Find and close new revenue opportunities within an existing client base, collaborate with subject matter experts to maximize upsell/ cross sell opportunities with best practice point of view


• Provide client feedback back into solution development and SME organizations to keep the voice of the client at the center of the development process.


• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• 6+ years of proven account management experience


• Demonstrated history of consistent client retention and building of existing client base


• High level of professionalism and ability to communicate at all levels of the client organization


• Ability to write and execute business plans


• Ability to solve problems quickly and effectively


• Ability to utilize creative skills effectively


• Superior organizational skills


• Advanced written and verbal communication skills


• Demonstrates optimism, energy, and a collaborative spirit while maintaining a focused, detail-oriented, and resolute approach; possesses a curious, creative, and critical mindset.


• Prefer experience with medium sized and Fortune 500 businesses

Required Travel: If the job requires overnight travel, what percentage of time is spent away from home base? 10%-15%

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.