Mid-Atlantic Regional Operations - Office Manager

Tier1usa; Washington (District of Columbia); On-site; USD 54,000 - 58,000; Full time

Job summary

LAZ Parking Mid Atlantic, LLC in Washington, DC is seeking an Office Manager to oversee administrative operations for shuttle and port activities. You will handle phones, emails, records, scheduling, and vendor coordination to keep the office running smoothly.

The role includes maintaining driver qualification files, coordinating onboarding, payroll support, reports for leadership, and acting as a liaison with customers and internal teams.

Qualifications

• 4+ years of administrative experience.
• High School Diploma or equivalent required; Associates preferred.
• Proficiency with Microsoft Office 365, Excel and Word.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality.

Responsibilities

• Manage daily office operations including phones, emails, supplies, and vendor coordination.
• Maintain DOT and non-DOT driver records and compliance documents.
• Assist with onboarding, training coordination, and scheduling updates.
• Support payroll accuracy and attendance tracking for shuttle drivers.
• Prepare reports and data for leadership.
• Coordinate meetings, travel, and admin support for operations managers.
• Handle inquiries from customers, partners, and internal teams.
• Support safety and maintenance coordination and vehicle service tracking.
• Assist during peak cruise operations with dispatch and check-in.
• Identify and solve admin/ops issues.
• Other duties as assigned.

Skills

MS Office 365

Excel

Word

Attention to detail

Time management

Communication

Education

High School Diploma

Associates Degree preferred

Job description

Mid-Atlantic Regional Operations - Office Manager LAZ Parking Mid Atlantic, LLC

Address Washington, DC

Compensation $26.00 - $28.00/hour

Schedule Full time

Job Type Customer service plus operations

Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Office Manager oversees the management of administrative functions for LAZ Port of Galveston Shuttle Operations. As a company devoted to promoting an employee-focused servant leadership culture, the Office Manager will support the programs and initiatives and help to support the individual and administrative needs of the operation.

RESPONSIBILITIES:

• Manage daily office operations, including phones, emails, supplies, filing, and vendor coordination.
• Maintain organized records for DOT and non-DOT drivers, including Driver Qualification Files, medical cards, licenses, and compliance renewals.
• Assist with driver onboarding, paperwork, training coordination, and communication of schedule or route updates.
• Support scheduling, attendance tracking, and payroll accuracy for all shuttle drivers.
• Prepare reports, logs, incident documentation, and operational data for leadership.
• Coordinate meetings, travel, and administrative support for operations managers and visiting teams.
• Assist with customer, port partner, and internal inquiries, escalating issues as needed.
• Support safety and maintenance coordination, including vehicle service tracking and documentation.
• Help during peak cruise operations by supporting dispatch, communication, and check-in processes.
• Identify and solve administrative or operational issues proactively.
• Other related duties and projects as assigned.

EDUCATION:

• High School Diploma or equivalent
• Associates Degree preferred but not required

SKILLS:

• Advanced knowledge of Microsoft Office 365 including Excel and Word, strong Internet skills using external websites.
• Proven ability to manage multiple tasks through to completion in a fast-paced environment.
• Ability to work well with team members as well as independently.
• Strong organizational skills.
• Ability to communicate with all levels of the organization.
• Demonstrated ability to prioritize and manage time in order to meet set deadlines.
• Proven problem-solving abilities.
• Attention-to-detail and high-level of accuracy required.
• Commitment to confidentiality required.

EXPERIENCE:

• 4+ years administrative experience.
• High School Diploma or equivalentrequired; Associates Degree preferred

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to sit or stand for extended periods of time
• Ability to use a computer for extended periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Exempt; full-time

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.