Airport Shuttle and Facilities Manager

LAZ Parking; Columbus (OH); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading parking management company in Columbus, Ohio is seeking an Airport Shuttle and Facilities Manager to oversee operations and financials of parking services. The candidate will be responsible for shuttle operations, client management, and team leadership while ensuring compliance with regulatory standards. This position requires strong customer service and problem-solving skills, along with a CDL with Passenger Endorsement. The role is full-time and offers competitive benefits including medical and vision insurance.

Qualifications

• CDL with Passenger Endorsement required.
• Previous Transportation Leadership experience required.
• Ability to work a flexible shift including evenings, nights, and weekends.

Responsibilities

• Oversee shuttle operations and staff coordination.
• Manage parking components and client relationships.
• Ensure compliance with regulations for transportation services.

Skills

Customer service skills

Problem-solving skills

Interpersonal skills

Ability to multi-task

Communication skills

Education

Bachelor’s Degree or equivalent work experience

Job description

$55,000.00/yr - $59,000.00/yr

The Spirit of the Position:

The Airport Shuttle and Facilities Manager supports the team with comprehensive oversight of financials and operations (Shuttle Operations, Events, Campus Experience) of the assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee‑focused servant leadership culture, the Airport Shuttle and Facilities Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio. CDL with Passenger Endorsement is required for this role.

Schedule:

6am to 3pm – hours can vary based on operational needs.

Principal Job Duties:

• Provides full oversight of shuttle operations, including scheduling, vehicle maintenance, route management, staff coordination and ensuring compliance with DOT and FMSCA regulations for safe and efficient transportation services.
• Responsible for direct oversight and management of several components of parking at an airport location including valet, events, self‑park garage and shuttle operations.
• Responsible for developing client relationships and business retention.
• Ensuring that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Assist the region with the business development, proposal, presentation, and transitions for new locations.
• Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth.
• Responsible for planning and executing the plan for the opening of new locations within the assigned portfolio.
• Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
• Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
• Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.
• Participate in labor contract management if applicable to assigned portfolio.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Monitor, review, and analyze market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
• Additional related duties as assigned.

Requirements:

• CDL with Passenger Endorsement required.
• Previous Transportation Leadership experience required.
• Bachelor’s Degree or equivalent work experience.
• Ability to work a flexible shift including but not limited to evenings, nights and weekends.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi‑task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

General Business, Management, and Customer Service

Industries

Real Estate and Airlines and Aviation

Benefits

• Medical insurance
• Vision insurance
• 401(k)