Microsoft Licensing Operations Specialist

SHI; New Jersey; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Career growth opportunities

Health, wellness, and financial perks

World-class facilities or remote work

Job summary

SHI International Corp. in the United States seeks a Microsoft Inside Account Manager (IAM) to manage day-to-day operations of Microsoft customer accounts, acting as an extension of Licensing Strategists and coordinating quotes, orders, and licensing transactions.

The IAM supports customer retention by delivering responsive operational support and ensuring compliance with licensing requirements while working with Sales, Success, and Microsoft stakeholders to drive growth and value.

Qualifications

• Bachelor’s degree or equivalent relevant work experience required.
• Experience providing Microsoft Volume Licensing sales support.
• Earn and maintain relevant Microsoft certifications and badges.
• Minimum of 1 year of experience in an Account Management, Sales, or related customer-facing role.

Responsibilities

• Serve as the operational extension of the Licensing Strategist, supporting the day-to-day management of Microsoft customer accounts.
• Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and administrative activities.
• Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs.
• Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely and accurate execution.
• Manage customer requests related to license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities.
• Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission.
• Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities.
• Drive operational excellence by improving process efficiency, reducing turnaround times, and delivering a high-quality customer experience.
• Develop and maintain strong working relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders to support customer retention and long-term success.

Education

Bachelor’s degree or equivalent relevant work experience

Job description

SHI International Corp. in the United States seeks a Microsoft Inside Account Manager (IAM) to manage day-to-day operations of Microsoft customer accounts, acting as an extension of Licensing Strategists and coordinating quotes, orders, and licensing transactions.

The IAM supports customer retention by delivering responsive operational support and ensuring compliance with licensing requirements while working with Sales, Success, and Microsoft stakeholders to drive growth and value.