Microsoft Global Master Trainer

BDS Connected Solutions; United States; Remote; USD 90,000 - 95,000; Full time

Job summary

A leading company in consumer solutions seeks a Global Master Trainer to enhance training delivery and community engagement for Windows & Gaming. The successful candidate will leverage their background in consumer electronics to deliver engaging content, mentor a diverse team, and ensure effective training outcomes. Join a dynamic team where you can significantly impact the skills and knowledge of the training community and partners.

Benefits

Weekly pay with bonus potential

Health and wellness benefits plans

Flexible vacation and holiday policies

Paid parental leave

401(k) with employer matching

Technology allowance

Referral bonus

Tax savings with flexible spending accounts

Opportunity to work with a growing company

Qualifications

• 5+ years of previous Consumer Electronics training and/or content creation experience.
• Expert-level facilitation and training experience preferred with consumer products.
• Experience in instructional design and content delivery for diverse audiences.

Responsibilities

• Develop comprehensive community strategy for Consumer Sales Organization.
• Mentor and coach the Worldwide Consumer Master Trainer team.
• Deliver impactful training events and evaluate training effectiveness.

Skills

Facilitation

Presentation

Training Development

Strategic Thinking

Active Listening

Education

Bachelor’s degree in Marketing, Sales, Education, Business

Tools

Storyline 360

Microsoft Office Suite

Adobe Creative Suite

Job description

At a Glance

BDSis looking for an experienced, passionate, and inspiringGlobal Master Trainer–Windows & Gamingto driveMaster Trainercommunity strategy,LOB product knowledge,engagement, execution, and Essential Skills(soft skills) in partnership with the Microsoft client and BDS | Microsoft team across multiple platforms and event/content types [webinars, in-person events, MS Office, Adobe suite, short/long narrative, scripting, demo, experiential, digital, social, video, LMS/Storyline, etc.] for Microsoft’sConsumer Sales Organization. Reporting to ourDirector, Client Service,you will assist with leadingthe WorldwideConsumerMaster Trainer team, focusing onWindows & Gaming(Windows, Copilot+ PC, Xbox, PC Gaming, 1st/3rdparty games, Gaming accessories,etc…)and own engagement and development of a community of Master Trainers (3rdparty and/or FTE)as well as drive/supportWindows & Gamingcontent creation efforts.In partnership with management,you will mentor, coach, train, andbe responsible forproduct knowledge,skill development,and impactin ordertoenhanceMaster Trainer and partnerperformanceand ensure consistent execution—as well as acting as their advocate with the broader Microsoft team.

The ideal candidate for this position will drive Master Trainer engagement, deliver impactful training sessions at scale,create fit-for-purposeWindows & Gamingcontentandpartner on content creation,ensure alignment to metrics andkey performance indicators(KPIs),mentor, coach, and traina diverse team with passion, energy, creativity, and attention to detail—through influence rather than direct authority.Youhave a strongConsumer Electronics (CE)selling and training background, a pulse on how learners want to be engaged—andyouare constantly bringing innovative ideas on event/content strategy and modes of delivery. Most of all,youare excited to work with the Microsoft and BDS | Microsoft teams to strategize and deliver impactful, creative, and engaging content/events thatresonate and help develop the capabilities of our training community, Retail Pros, and partners.

Learn more about us and why you belong at BDS here!

Minimum Pay

USD $90,000.00/Yr.

Maximum Pay

USD $95,000.00/Yr.

What We Offer

• Weekly pay with bonus potential
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Technology allowance
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

Overview

• Develop and implement a comprehensive community strategy for theConsumer Sales Organization, aligning with Microsoft's goals andobjectives. Foster engagement, collaboration, and a sense of belonging among Master Trainers
• In partnership with management,lead,mentor, and coachthe WorldwideConsumerMaster Trainer team(focusing on Windows &Gaming), promoting a culture of passion, creativity, and skill developmentto enhance their performance and ensure consistent, high-quality training experiences and execution for our Retail Pros and partnersglobally
• Deliver,facilitate, andemceeimpactful training events for diverse audiences. Align training efforts with measurable metrics and(KPIs)to assess program effectiveness and impact
• Evaluate training data (qualitative and quantitative) to implement adult learning theory, focusing onproduct knowledge (Windows & Gamingfocus)and partneringonEssential Skill development for the training community.Monitor MT content creation and events tomotivate and upskill third-party Master Trainersand partners, while documenting best practices
• Create LOB-focused content (focusing onWindows & Gaming)in partnership with the Content Creation teamacross various platforms, including but not limited toInstructor-Led training content (ILT/PPT),LMSauthoring software (especially Storyline 360), video and scripting,Adobe suite, digital, and more—incorporating storytelling across different channels and to a retail/consumer audience (Longer-form narrative, Short-form narrative, social, experiential, demo).
• Ensure high-quality content and event execution, drive accuracy in content development and publishing, andmaintaineditorial calendar and project manage individual tasks from assignment to delivery. Infuse innovation and edutainment across all content types, platforms, and events
• Leverage a strongConsumer Electronics (CE)selling/training background toproviderelevantinsights and strategies enhancing the training community's support forRetail Pros and partners
• Advocate for Master Trainers within the broader Microsoft team, securing support and resources through influence
• Provide consistent feedback on the community to the BDS | Microsoft team and key stakeholders. Introduce innovative ideas for event and content strategy across various platforms and formats tomaintainengaging training materials
• Embrace a growth mindset of continuous learning to influence event and content strategy. Stay informed about industry trends to exceed client expectations
• Responsible for working within a set of assigned hours for client projects & campaigns as assigned by management, and logging time effectively
• Other duties as assigned by management

What You'll Bring

Experience and Education:

• Bachelor’s degree inMarketing, Sales, Education, Business, or another related field preferred
• 5+ years ofpreviousConsumer Electronics (CE) trainingand/or content creationexperience, preferably toconsumer/retailaudiences with Microsoft solutions
• Deep knowledge and experience with Microsoftconsumerproducts and services such as Windows,Microsoft 365/Office, Surface, and Xbox/Gaming preferred
• Experience withdetailedplanning, workback schedules, content creation, delivery, andexecution
• Expert-level facilitation, presentation, and large-event training experience (preferably withconsumerproducts and audiences)
• Instructional design experience (Storyline 360 experience a plus)
• Experience developing demos and skill-building assets

Skills and Attributes:

• Strong ability to manageevent/content planning andprocess workflows along withexcellent problem solving, strategic, time management, and critical thinking skills
• Self-awareness, adaptability, high emotional intelligence, a willingness to fail and learn quickly from failure, and a growth mindset are all crucial in this role, as is the ability to reflect through metacognition to improve future outcomes
• Expert facilitation, presentation, organization, interpersonal, active listening, and communication skills (verbal, non-verbal, and written)
• Understanding of adult learning theory and how to incorporate into content, storytelling, and Master Trainer upskilling to tell stories acrossdifferent stylesand format lengths. (Informational, aspirational, inspirational)
• Ability to manage conflicts anddifficult situationsboth internally (project-based) and externally (client-based) andsee things from another’s point of view, particularly when thinking about diversity, inclusion,cultural sensitivity, cross-cultural communication, andaccessibilityskills
• Maintains awareness and understanding ofnew marketingand communications technologies and techniques and excels at researching opportunities and trends within theconsumersolutions andLearning & Design(L&D) landscape
• Strong skills inMicrosoft Teams,PowerPoint, Word, Excel, and Adobe creative suite; Storyline experiencea bonus
• Ability to managesimultaneousprojects and coordinate with multiple internal, external, and agency staff and departments—and evaluate training effectiveness using assessment tools or data analytics

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employeeis required to:

• Regularly talk, sit, stand, walk, and bend over
• Repetitive use of hands/arms, repetitive use of legs and grasp
• Continuous hand/eye coordination and fine manipulation

Important Information

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Privacy Policy for CA Residents

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York.Visit us atwww.BDSsolutions.comfor more information.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Privacy Policy for CA Residents

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York.Visit us atwww.BDSsolutions.comfor more information.