Microsoft Dynamics CRM Technical Solution Architect

HSO; United States; Remote; USD 80,000 - 140,000; Full time

Job summary

An established industry player is seeking a Microsoft Dynamics CRM Technical Solution Architect to join their dynamic team. In this role, you'll be at the forefront of understanding client needs, demonstrating innovative CRM solutions, and crafting designs that meet complex business requirements. With a focus on collaboration and mentorship, you'll guide junior consultants while tackling challenging CRM issues with creative problem-solving. This opportunity offers competitive pay, unlimited paid time off, and a flexible benefits program to support your well-being. If you thrive in a fast-paced environment and have a passion for CRM, this role is perfect for you.

Benefits

Unlimited paid time off

Medical coverage

Dental coverage

Vision coverage

Flexible spending accounts

Health reimbursement account

401(k) plan with company match

Performance-based bonus

Qualifications

• 5+ years of experience in Dynamics CRM implementations.
• Ability to articulate architectural differences and integration challenges.

Responsibilities

• Interact with clients to understand business requirements and demonstrate solutions.
• Create solution designs and conduct business process analysis.

Skills

Multitasking

Problem-solving

CRM troubleshooting

Mentoring

Attention to detail

Collaboration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Bachelor's degree in MIS

Tools

Microsoft Dynamics CRM

Job description

As a Microsoft Dynamics CRM Technical Solution Architect you will:

• Interact with prospects/clients to understand business requirements
• Demonstrate Dynamics CRM solution capabilities to the client
• Conduct business process analysis and create Fit/Gap report
• Create solution design to address client business, interface and performance requirements
• Advise on complex Dynamics CRM business cases and propose comprehensive solutions based on CRM, 3rd parties and customizations
• Assist sales and presales teams with preparing proposals, client presentations and support the sale of professional services when necessary
• Identify creative workarounds to meet requirements without the development of custom code
• Use proven methodologies to deliver successful projects

You’re great at:

• Multitasking, being flexible & paying close attention to detail
• Working in a highly collaborative team environment
• Diagnosing and troubleshooting complex CRM issues with creative solutions
• Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation
• Mentoring and guiding junior consultants on best practices/approaches
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Minimum Requirements:

• Bachelor’s degree required in Computer Science, Business Administration, MIS or related field
• 5+ years of solution architect experience working with recent versions of Dynamics CRM Online
• 5+ years of experience including expertise in Dynamics CRM implementations as well as application deployment and/or distributed system implementation
• Hands-on experience with multi-phase, global, enterprise-wide CRM implementation with focus on presales/business development as well as engagement delivery
• Deep know-how and proved record of applying CRM in one or more industries, Financial Services and Public Sector preferred
• Proven experience in presales activities including Proof of Concepts, Demo, Presentations and positioning in front of C-Level Executives
• Ability to envision, architect, and evangelize CRM solutions with clients
• An understanding of the functional capabilities and limitations for out of the box functionality as well as custom code
• Proven experience with estimating, scoping, and writing effective SOW’s that set expectations and limit risk
• Ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks
• Ability to move between high level architectural review/design and the "roll up the sleeves" level of performing all phases of a CRM delivery project

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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