Microsoft Dynamics CRM Administrator

MDA Edge; Des Plaines (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in IT Services and IT Consulting is seeking a skilled Microsoft Dynamics CRM Administrator to oversee the configuration and maintenance of their Dynamics 365 CRM system. The role involves enhancing system functionality, providing user support, and ensuring data integrity. Ideal candidates will have a Bachelor's degree and proven experience in managing CRM environments, along with strong technical skills in Power Platform and Azure services.

Qualifications

• Proven experience managing Microsoft Dynamics 365 CRM environments.
• Strong expertise in Power Platform, Power Automate, and Power BI integration.
• Understanding of Azure services and cloud-based CRM solutions.

Responsibilities

• Administer and maintain Microsoft Dynamics CRM, including security settings and user permissions.
• Develop, customize, and implement CRM workflows, dashboards, and reports.
• Monitor system performance, troubleshoot issues, and provide technical support to users.

Skills

Power Platform

Power Automate

Power BI integration

JavaScript

C#

SQL

CRM SDKs

Azure

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

1 week ago Be among the first 25 applicants

This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,000.00/yr

About the Role: We are seeking a skilled Microsoft Dynamics CRM Administrator to oversee the configuration, customization, and maintenance of our Dynamics 365 CRM system. The ideal candidate will ensure seamless integration with business processes, enhance system functionality, and provide ongoing support to end-users.
Key Responsibilities:

• Administer and maintain Microsoft Dynamics CRM, including security settings, user permissions, and system configurations.
• Develop, customise, and implement CRM workflows, dashboards, and reports.
• Support CRM upgrades, patches, and integrations with third-party applications.
• Monitor system performance, troubleshoot issues, and provide technical support to users.
• Collaborate with stakeholders to optimise CRM functionalities to align with business objectives.
• Ensure data integrity through proper validation, backup procedures, and security best practices.
• Maintain documentation for configurations, customisations, and system enhancements.
• Stay updated on Microsoft Dynamics 365 updates, features, and best practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience managing Microsoft Dynamics 365 CRM environments.
• Strong expertise in Power Platform, Power Automate, and Power BI integration.
• Hands-on experience with JavaScript, C#, SQL, and CRM SDKs.
• Understanding of Azure services and cloud-based CRM solutions.
• Ability to analyse business requirements and implement CRM solutions accordingly.
• Excellent problem-solving skills, attention to detail, and user support experience.

Preferred Qualifications:

• Microsoft certifications such as Dynamics 365 Fundamentals or Power Platform Functional Consultant.
• Experience working in a global CRM environment with multi-site implementations.
• Familiarity with Agile methodologies and DevOps practices.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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