Microsoft Business Applications Administrator

Woodforest National Bank; The Woodlands (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Woodforest National Bank is seeking a Microsoft Business Applications Administrator to maintain and enhance D365 CRM, D365 F&O and PowerPlatform environments. The role emphasizes reliable technical support, governance, and best-practice administration in a large, employee-owned bank.

Qualified candidates have 4+ years IT support and 3+ years on D365/PowerPlatform, with a Bachelor’s degree and relevant certifications preferred. Banking background is a plus, with on-site work in Texas.

Qualifications

• 4+ years of information technology support experience.
• 3+ years supporting D365 CRM, D365 F&O and/or PowerPlatform.
• Banking/financial services experience preferred.

Responsibilities

• Perform day-to-day administration, support, maintenance and implementation of Microsoft Business Applications.
• Research and resolve incidents, file tickets and escalate when needed.
• Serve as SME and escalation path for Microsoft Business applications.
• Establish and enforce best practices for design, installation and maintenance.
• Assist with PowerPlatform governance and CoE initiatives.

Skills

D365 CRM admin

D365 F&O admin

PowerPlatform

Active Directory

Microsoft Azure

SQL Server

Dataverse

Troubleshooting

Customer service

Analytical thinking

Project management

Technical writing

Weekend support

Education

Bachelor's degree in information systems / computer science

Industry certification: Microsoft Dynamics / Power Platform

Job description

Job Description - Microsoft Business Applications Administrator (074611)

Your Future Starts Here!

Microsoft Business Applications Administrator - 074611

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award‑winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country!

The Microsoft Business Applications Administrator is responsible for providing technical administration support for all Microsoft Business Applications. This includes but is not limited to D365 CRM, D365 F&O and PowerPlatform.

Key Responsibilities

• Performs day-to-day operational administration, support, maintenance, and implementation of all Microsoft Business Applications.
• Provides support by researching and resolving incidents, problem tickets and vulnerabilities; follows up with customers to ensure satisfactory resolution. When necessary, escalates issues requiring development or vendor assistance.
• Serves as a subject matter expert, technical resource and escalation path for all Microsoft Business applications.
• Responsible for establishing and enforcing best practices regarding design, installation, and maintenance of all Microsoft Business Applications.
• Assists with the establishment and oversight of a PowerPlatform Governance PowerPlatform Hub and Center of Excellence (CoE).

Competencies Required

• Advanced system administration knowledge of D365 CRM, D365 F&O and/or PowerPlatform.
• Working knowledge of Active Directory, Microsoft Azure, and current supported Microsoft SQL and Windows Server.
• Familiar with Dataverse.
• Extensive practical knowledge in trouble shooting methodologies and principles and issue resolution techniques.
• Excellent customer service and problem‑solving skills with the ability to work independently while supporting a team environment.
• Solid analytical skills with strong attention to detail and concern for data accuracy.
• Strong organizational, process and project management skills with the ability to prioritize workload, multi‑task, and meet deadlines in a fast‑paced environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Flexibility to provide application support during weekend and evening hours as needed.

Qualifications

Minimum Qualifications/Experience:

• 4+ years of information technology support service required.
• 3+ years of experience supporting D365 CRM, D365 F&O and/or PowerPlatform environment required.
• Financial services or banking industry experience preferred.

Formal Education & Certification:

• Bachelor’s degree in information systems, computer science or related field preferred; or an equivalent amount of related experience.
• Industry recognized certification in Microsoft Dynamics and/or Power Platform preferred.

Work Status

• Full‑Time.

Supervisory Responsibility

• None.

Travel

• 0% - Negligible amount of travel expected.

Working Conditions

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Primary Location

Texas-The Woodlands

Schedule

Full‑time

Work Locations

TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380

Unposting Date

Ongoing

Organization

Texas - Houston

Strong Culture

built on our Core Values: Integrity, Ownership, Service and Community. It's not just talk. We walk the walk, from the CEO to front‑line employees.

Be an Owner

and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOP

Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term Growth

Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services

providing convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Pay

and regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time Away

Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage

12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance

100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well‑prepared for whatever comes your way.

Well‑being Program (Employee Assistance Program)

that helps you take care of your physical, mental, and financial health.

Resource Champions

are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.

Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.

Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia.