Microsoft 365 Collaboration Operations Engineer

Infosys; Hartford (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Disability Insurance

Life Insurance

Job summary

Infosys Hartford is seeking an Infrastructure Consultant 2 to join our team. The role involves collaborating with internal and client teams to resolve incidents, assess infrastructure maturity, and design scalable IT solutions.

You will align release schedules, manage deployments, and ensure secure, compliant operations across environments. You will contribute to performance analysis, capacity planning, and knowledge sharing, while liaising with onsite, offshore, and vendor teams to drive

Qualifications

• Experience in Teams, SharePoint, OneDrive, Exchange, and Office 365.
• Experience in L3 Production Support.
• Experience in Incident & Problem Management.
• Experience in Root Cause Analysis (RCA).
• Experience in Service Monitoring & Platform Health.
• Experience in ServiceNow / Ticket Management.
• Experience in Production Deployments & Change Support.
• Experience in Operational Reporting & Documentation.
• Experience in Stakeholder Communication.

Responsibilities

• Collaborate with internal and client teams to resolve incidents and document preventive recommendations.
• Evaluate client IT infrastructure and prepare assessment reports.
• Contribute to the design of scalable IT infrastructure solutions and develop documentation.
• Coordinate release schedules and deployments, and perform post‑deployment testing.
• Coordinate maintenance, emergency fixes, and upgrades for uninterrupted operations.
• Perform performance data analysis and capacity planning to optimize systems.
• Conduct security checks, recovery drills, and compliance audits.
• Gather feedback to identify automation opportunities and process improvements.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements.

Skills

ITIL/Incident Mgmt

Root Cause Analysis

Service Monitoring

Stakeholder communication

Team collaboration

SLA adherence

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

Microsoft 365 Administration

Job description

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost‑effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post‑deployment testing, and manage version control to track changes
• Co‑ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behaviour, and support capacity planning to optimise performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyse existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralised repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organisational expertise

Your Contribution To The Team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimisation opportunities
• Focused approach towards deployment management, system optimisation, and process automation initiatives including sector specific focus
• The ability to work with cross‑functional teams

Required Skill And Experience

• Experience supporting in Teams, SharePoint, OneDrive, Exchange, and Office 365
• Experience in L3 Production Support
• Experience in Incident & Problem Management
• Experience in Root Cause Analysis (RCA)
• Experience in Service Monitoring & Platform Health

Preferred Skill And Experience

• Experience in ServiceNow / Ticket Management
• Experience in Microsoft 365 Administration & Troubleshooting
• Experience in Production Deployments & Change Support
• Experience in Operational Reporting & Documentation
• Experience in Stakeholder Communication

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorised to work in the United States are encouraged to apply.

Benefits

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritise the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; colour; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.