Microsoft 365 Collaboration Operations Engineer

Infosys Limited; Hartford, Northern (CT, KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Disability coverage

Health & Dependent Care Reimbursement

Insurance (various)

401(k) plan

Job summary

Infosys Limited is seeking an Infrastructure Consultant 2 to support Microsoft 365 collaboration operations across US locations. The role focuses on incident resolution, RCA, infrastructure assessments, deployments, and ongoing optimization.

Strong collaboration with onsite, offshore, and vendor teams is essential. You will contribute to design of scalable IT solutions, ensure security and resilience, and maintain documentation to drive efficiency and knowledge retention across projects.

Qualifications

• Experience supporting Teams, SharePoint, OneDrive, Exchange, and Office 365.
• Experience in L3 Production Support.
• Experience in Incident & Problem Management.
• Experience in Root Cause Analysis (RCA).
• Experience in Service Monitoring & Platform Health.

Responsibilities

• Resolve complex incidents and document root causes with preventive recommendations.
• Evaluate client IT infrastructure and prepare actionable assessment reports.
• Design scalable, cost‑effective IT infrastructure solutions and develop technical documentation.
• Coordinate deployments, perform post‑deployment testing, and manage version control.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades.
• Assist with capacity planning and performance optimization through data analysis.

Skills

Teams

SharePoint

OneDrive

Exchange

Office 365

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

Ticket Management

Microsoft 365 Admin

Troubleshooting

Change Management

Operational Reporting

Job description

Microsoft 365 Collaboration Operations Engineer

Work Location

State / Region / Province

Arizona, Connecticut, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

153677BR

Technical Skills 1

Technology|Messaging and Collaboration Administration|Office 365

Technical Skills 2

Technology|Office 365|SharePoint Online

Technical Skills 3

Foundational|IT User Management|Incident and Request Management

Technical Skills 4

Technology|Maintenance and Production Support process|Finacle Product Support process

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams

Required Skill and Experience

• Experience supporting in Teams, SharePoint, OneDrive, Exchange, and Office 365
• Experience in L3 Production Support
• Experience in Incident & Problem Management
• Experience in Root Cause Analysis (RCA)
• Experience in Service Monitoring & Platform Health

Preferred Skill and Experience

• Experience in ServiceNow / Ticket Management
• Experience in Microsoft 365 Administration & Troubleshooting
• Experience in Production Deployments & Change Support
• Experience in Operational Reporting & Documentation
• Experience in Stakeholder Communication

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.