Microsoft 365 Collaboration Operations Engineer

Infosys Limited; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Disability protection

Health and Dependent Care Reimburse.

Insurance (Accident, Critical Illness,

401(k) plan and contributions

Job summary

Infosys Limited in the United States is seeking a Microsoft 365 Collaboration Operations Engineer to support Teams, SharePoint Online, OneDrive, Exchange, and Office 365 workloads, ensuring reliable collaboration for enterprise users.

You will drive L3 production support, incident and problem management, RCA, and service monitoring, coordinating across onsite and offshore teams to maintain environment health and smooth deployments.

Qualifications

• Experience supporting Microsoft 365 and collaboration tools.
• Experience in L3 production support and incident management.
• Proven ability to perform RCA and drive preventive actions.

Responsibilities

• Collaborate with internal and client teams to resolve incidents and perform RCA.
• Evaluate client IT infrastructure and document improvement opportunities.
• Design scalable IT infrastructure solutions and produce technical documentation.
• Coordinate deployments, release readiness, and change control.
• Conduct security checks and compliance audits.
• Develop knowledge repositories and support cross-project reuse.

Skills

Incident & Problem Management

Root Cause Analysis

Service Monitoring

Cross-team Collaboration

Strong Communication

Education

Bachelor’s degree or foreign equivalent

Tools

Teams

SharePoint Online

OneDrive

Exchange

Office 365

Job description

Microsoft 365 Collaboration Operations Engineer

Work Location

State / Region / Province

Arizona, Connecticut, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

153677BR

Technical Skills 1

Technology|Messaging and Collaboration Administration|Office 365

Technical Skills 2

Technology|Office 365|SharePoint Online

Technical Skills 3

Foundational|IT User Management|Incident and Request Management

Technical Skills 4

Technology|Maintenance and Production Support process|Finacle Product Support process

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams

Required Skill and Experience

• Experience supporting in Teams, SharePoint, OneDrive, Exchange, and Office 365
• Experience in L3 Production Support
• Experience in Incident & Problem Management
• Experience in Root Cause Analysis (RCA)
• Experience in Service Monitoring & Platform Health

Preferred Skill and Experience

• Experience in ServiceNow / Ticket Management
• Experience in Microsoft 365 Administration & Troubleshooting
• Experience in Production Deployments & Change Support
• Experience in Operational Reporting & Documentation
• Experience in Stakeholder Communication

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.