Microsoft 365 Architect

Openkyber; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Openkyber, LLC seeks an experienced Microsoft 365 Exchange Consultant to manage hybrid Exchange environments, optimize mail flow, and implement security controls across M365 services. The role requires strong client-facing skills, incident management, and hands-on administration of Exchange Edge servers, ADFS, and related tools.

The candidate should have 8–10 years of IT experience, including 4–5 years in large-scale M365 hybrid environments, and a Master’s degree or equivalent certifications

Qualifications

• 8-10 years overall IT experience.
• 4-5 years managing a large scale M365 hybrid environment.
• Microsoft Certification a plus.

Responsibilities

• Provide direct client communication and manage customers with onsite presence.
• Administer and troubleshoot Microsoft 365/Exchange in hybrid environments at L2-L4.
• Handle mail flow, connectors, and mail filtering/hygiene solutions.

Skills

Microsoft 365

Exchange Server

Hybrid environment

MS Teams

ADFS

Email security (SPF/DMARC/DKIM)

On-call support

Education

Master's degree

Tools

Exchange Edge server

Office 365 admin tools

Job description

Microsoft 365 - Exchange Consultant Marysville OH - Hybrid 6+ Months Proactive in direct client communication and capable of managing customers effectively with an onsite presence. Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles Working Experience in the mail flow in detail for Exchange/O365 hybrid environment Working Experience of different type of connectors available in exchange/ Microsoft 365 Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory Good understanding of SSO with M365, including ADFS Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity, Address service availability issues within the organizational span of control Manage services using the supplier, and the client implemented ITIL processes and practices To adhere to quality standards, regulatory requirements and company policies To provide support for on-call escalations and doing incident & problem management To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Work on value-adding activities such Knowledge base update & management, Training s, coaching analysts & conducting interviews/participation in hiring drives To participate or contribute to the business in the creation of proposals to drive Service improvement plans Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus Minimal job requirement Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment A Master s degree and Microsoft Certification a plus Previous Microsoft 365 administration and troubleshooting experience is required Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server s administration, of TCP/IP (OS, firewalls configuration) Ability to quickly learn, understand and explain technical information Ability and desire to take ownership of client issues through resolution Excellent time management skills Ability to work in a fast-paced environment