Microcomputer Specialist #1325 - Information Technology Service - Finance Division

Hamilton-County,-Tn; Tennessee; On-site; USD 52,000 - 68,000; Full time

Job summary

Hamilton County Government seeks a microcomputer specialist responsible for deploying PC hardware, software and peripherals in a networked environment. This role provides ongoing onsite and telephone support to users, with duties including hardware and software maintenance, and basic security practices.

The position requires knowledge of Windows platforms, Active Directory, and Help Desk processes, plus excellent communication and customer service skills.

Qualifications

• Bachelor’s degree or higher in CIS/CS with related work experience.
• Associate’s degree with three years related experience.
• Equivalent combination of high school diploma and five years related experience.

Responsibilities

• Deploy PC hardware, software and peripherals in a network environment.
• Install, upgrade, troubleshoot, and maintain PC hardware and software.
• Provide onsite and telephone support to users; assist Help Desk coverage.
• Maintain detailed records of hardware and software inventory.
• Collaborate with Systems and Networking staff for higher level support.
• Continue professional development using county resources.

Skills

Troubleshooting

Customer service

Verbal/written communication

Documentation

Team collaboration

Education

Bachelor’s Degree in Computer Information Systems or Computer Science

Associate’s Degree in Computer Information Systems or Computer Science

High school diploma with 5 years related experience

Tools

Microsoft Windows

Active Directory

Help Desk software

Job description

Under direct supervision and in accordance with County standard operating procedures and security policies, the microcomputer specialist deploys personal computer (PC) hardware, software, and peripherals in a network environment; installs, troubleshoots, maintains, and repairs County PCs and peripherals; and provides continuing onsite and telephone support to users.

ESSENTIAL FUNCTIONS

Responsibilities include hands-on technical involvement in all phases of PC and peripheral life-cycle support, from deployment to retirement. Install, upgrade, troubleshoot, and maintain PC hardware, software, and peripherals. Assist with Help Desk phone coverage and travel offsite to provide our users with basic and intermediate technical support for use of authorized hardware, operating systems, and software.

Assist users with basic security concepts and best practices, as well as basic file sharing, permissions, and password maintenance. Assist with security maintenance and remediation through the use of authorized anti-malware and security software.

Use authorized systems to maintain detailed and accurate records of hardware and software inventory, and technical work done. Collaborate with Systems and Networking staff to obtain intermediate and advanced technical support for users. Continue professional development using County provided educational resources.

Knowledge of federal, state and county laws, rules, regulations, practices, and procedures related to information technology.

Knowledge of information technology hardware and software implementation and maintenance best practices.

Knowledge of information technology security methods and best practices.

Knowledge of technical PC operating system concepts, primarily on Microsoft Windows platforms.

Knowledge of technical PC hardware and peripheral installation, maintenance, and repair.

Knowledge of basic networking concepts and troubleshooting methods.

Knowledge of basic security and permissions management using a network directory infrastructure, primarily Microsoft Active Directory.

Knowledge of productivity software and groupware concepts and use.

Knowledge of basic help desk and technical support concepts and methods.

Knowledge of basic customer service and public relations practices.

Skill evaluating and planning the deployment of technology to meet user needs.

Skill analyzing customer/client needs.

Skill monitoring and troubleshooting microcomputer systems and related peripherals.

Skill providing technical support and training to end users.

Skill utilizing verbal and written communication to train and support end users in problem resolution.

Skill utilizing customer service/public relations techniques when responding to inquiries and complaints.

Skill establishing and maintaining effective working relationships.

Skill effectively communicating in both oral and written form.

A Bachelor’s Degree in Computer Information Systems or Computer Science plus one (1) year of related work experience. Must possess a valid driver’s license.

OR

An Associate’s Degree in Computer Information Systems or Computer Science plus three (3) years of related work experience. Must possess a valid driver’s license.

OR

The equivalent of a high school diploma plus five (5) years of work experience Computer Information Systems or Computer Science. Must possess a valid driver’s license.

ADDITIONAL REQUIREMENTS

Testing and certification may be required to demonstrate minimum knowledge, skill, and ability.

Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or an Emergency Vehicle Operations Course (EVOC) provided at the department level.

PHYSICAL REQUIREMENTS

Work requires long periods of attention to detail, extensive computer keyboarding, and occasional lifting, bending, kneeling, stooping or crawling to install, maintain, repair, or connect personal computers and related peripherals weighing up to fifty (50) pounds; ability to drive an automobile.

ADDITIONAL INFORMATION

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.

All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.

All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.

AN EQUAL OPPORTUNITY EMPLOYER

Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page.

https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx