Peer Warmline Specialist - CPRC or CPSS

Common Ground; United States; Remote; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Common Ground is seeking a Peer Warmline Specialist to provide remote peer support on a full-time or part-time basis. The role emphasizes confidentiality, empathy, and resource connections for callers in crisis, working from a private home workspace.

The position requires a MDHHS certified peer specialist and at least one year of related paid experience, plus residency in Michigan and a private HIPAA-compliant setup.

Qualifikationen

• Permanent year-round Michigan residency.
• High School Diploma or GED equivalent.
• MDHHS Certified Peer Support Specialist.
• Minimum 1 year paid work experience as a MDHHS Peer Support Specialist.
• At-home high speed internet on a private network.
• A private, HIPAA compliant, dedicated office space.

Aufgaben

• Login to helpline applications.
• Accept incoming calls, chats and/or texts.
• Support callers to develop coping skills and wellness plans.
• Connect callers to the MiCAL crisis line as needed.
• Provide information on resources (shelters, food pantries, services).
• Document each encounter while in-call.
• Communicate with Shift Supervisor and MiCAL staff for support.
• Maintain confidentiality and perform other duties as assigned.

Kenntnisse

1 year MDHHS Peer Support Specialist

At-home internet

HIPAA compliant space

Ausbildung

High School Diploma or GED

MDHHS Certified Peer Support Specialist

Jobbeschreibung

MDHHS Peer Support Specialist Certification (CPSS) or Peer Recovery Coach Certification (CPRC) Required

Full-Time Shifts
10:00 am - 6:00 pm Sunday - Thursday
6:00 pm - 2:00 am Thursday - Monday

Part-Time Shifts
10:00 am - 6:00 pm Friday - Sunday
10:00 am - 6:00 pm Saturday - Monday
6:00 pm - 2:00 amFriday - Sunday

Base Pay: $21 hourly

About you: The ideal Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers,

About us: Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

• Login to helpline applications
• Accept incoming calls, chats and/or texts
• Support callers to develop their own coping skills and wellness plans
• Connect callers to the MiCAL crisis line, as needed
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Document each encounter while in-call
• Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

What you need to apply

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• MDHHS Certified Peer Support Specialist
• Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

What makes us different

• Non-Profit mission-driven, person-focused environment
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

For your hard work

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)
• Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone. Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.