Miami Control Center Lead – Flight Operations

American Airlines; Miami (FL); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Pet insurance

Job summary

American Airlines is seeking a Control Center leader to coordinate the activities of Operations and oversee Operations Planners to ensure on-time performance. This role sits within the Airports group's Control Center team and requires directing AA staff moving aircraft, leading daily briefings and reporting, and solving operational challenges in real time.

The ideal candidate has 5+ years of leadership in operations, experience with RES/DECS, and the ability to mentor staff while adhering to AA

Qualifications

• Bachelor's or Master's degree in Business Management or Science in Aviation or equivalent.
• 5+ years of leadership operational experience.
• Substantial experience in RES and DECS.

Responsibilities

• Oversees the activities of AA employees who perform the movement of aircraft.
• Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability.
• Identifies daily challenges that hinder operational objectives and communicates plans.
• Remains flexible to pivot in real time based on operational needs.
• Monitors station arrival/departure dependability and analyzes trends.
• Investigates and resolves operational irregularities to ensure procedures compliance.
• Adjudicates the Delay Code Handbook and AYR procedures.
• Communicates with local operating departments and external agencies about schedules.
• Works rotating/flexible shifts as required.
• Mentor and develop Control Center staff to advance the organization.
• Ensure all team members comply with attendance, performance, and policies.
• Lead and manage execution of Emergency Action plans.

Skills

Leadership experience

Operational coordination

Stakeholder collaboration

Working under pressure

Communication skills

FAA background checks eligibility

Education

Bachelor’s or Master’s in Business Management or Aviation

Tools

Microsoft Office

Job description

American Airlines is seeking a Control Center leader to coordinate the activities of Operations and oversee Operations Planners to ensure on-time performance. This role sits within the Airports group's Control Center team and requires directing AA staff moving aircraft, leading daily briefings and reporting, and solving operational challenges in real time.

The ideal candidate has 5+ years of leadership in operations, experience with RES/DECS, and the ability to mentor staff while adhering to AA