Miami Bilingual Call Center & Customer Service Manager

Morgan White Group; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Morgan White Group in Miami, FL is seeking a Customer Service Manager to supervise the Customer Service Specialists within the MWG-Administrators TPA Division. This exempt, salaried role reports to the Vice President and requires strong leadership and process improvement.

You will plan schedules, review attendance, evaluate performance, enforce policies, resolve customer inquiries, and collaborate with other departments to accelerate work.

Qualifications

• Two years’ experience in call center or customer service.
• One-year supervisory or training experience; 3–5 years supervisory preferred.
• Must be able to learn and use MWG software in the TPA department.

Responsibilities

• Coordinate and oversee activities of the Customer Service Specialists.
• Plan, prepare, and devise work schedules according to budgets and workloads.
• Review and approve time off requests and monitor attendance.
• Evaluate employees and recommend pay increases or promotions.
• Communicate policies and procedures and manage daily production reports.

Skills

Bilingual Spanish & English

Customer service leadership

Time management

Problem solving

Communication skills

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

MS Outlook

Windows

Excel

Word

Job description

Morgan White Group in Miami, FL is seeking a Customer Service Manager to supervise the Customer Service Specialists within the MWG-Administrators TPA Division. This exempt, salaried role reports to the Vice President and requires strong leadership and process improvement.

You will plan schedules, review attendance, evaluate performance, enforce policies, resolve customer inquiries, and collaborate with other departments to accelerate work.