Mgr, Retail Ops

Constellation; Houston (TX); On-site; USD 123,000 - 137,000; Full time

Job summary

Constellation seeks a Manager, Retail Operations to lead and coordinate teams across functions, ensuring efficient workflows and strong governance. You will map processes, drive improvements, and guide teams through complex issues with a proactive mindset.

The role demands deep knowledge of energy markets, regulatory requirements, and performance-driven leadership, with in-person training and periodic travel. A Bachelor’s degree and 8+ years of experience are required.

Qualifications

• Bachelor's degree required; 8+ years experience; 12+ years in lieu of degree option.
• Energy industry experience is essential.
• Proven ability to build, develop, and retain high-performing teams.
• Proven written and verbal communication skills, including presenting to audiences.

Responsibilities

• Establish and maintain team performance with clear goals, metrics and reviews.
• Lead and develop a high-performing team for strategic reporting and coordination.
• Partner with cross-functional teams and IT to define requirements and implement improvements.
• Proactively drive automation and process improvement through new technologies.
• Resolve complex operational issues with independent judgment and knowledge of tariffs, market rules and regulatory requirements.
• Ensure SOX compliance through audits and control testing.
• Travel as needed to meet business needs.
• Attend training and all-hands meetings in person.

Skills

Energy industry

Team leadership

Communication skills

Influence decisions

Time management

Interpersonal/analytical

EDI knowledge (LDC/ISO)

Education

Bachelor's degree

Master's degree in Information Systems or Business

Tools

CRM software

Order-to-Cash systems

Job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $123,300 to $137,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose Of Position

The Manager, Retail Operations is responsible for managing and coordinating the activities and operations of the teams in the assigned business function areas. This position will maintain an advance understanding of the workflow activity and business process mapping as well as the current industry and regulatory requirements within the assigned teams and will guide the team through complex workflow issue resolution and evaluate the integrity of system controls providing direction and support for innovation where needed. This position will proactively communicate with other teams to mitigate or fully remediate issues that cross multiple functional areas.

Primary Duties And Accountabilities

• Establish and maintain team performance through clear goals, metrics, quality standards, development plans, and regular performance reviews while fostering strong engagement and culture.
• Lead and develop a high performing team responsible for strategic reporting, analysis, and coordination activities, providing coaching and performance oversight to ensure consistent and high quality execution of responsibilities.
• Partner with cross functional teams and Information Technology to support projects, define requirements, develop test plans, and implement system and process improvements.
• Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions.
• Resolve complex operational issues using independent judgment, including interpreting tariffs, regulatory requirements, and market rules as needed.
• Ensure adherence to compliance requirements, including Sarbanes Oxley (SOX), through regular audits, assessments and control testing.
• Travel required as necessary to meet business needs.
• In-person attendance for training, all-hands meetings, and other meaningful engagements.

Minimum Qualifications

• Bachelor's degree and 8-years of experience, in lieu of degree 12-years of experience
• Energy industry experience
• Proven ability to build, develop, and retain strong, high performing teams
• Proven written and verbal communication skills, including experience presenting to internal and external audiences
• Demonstrated ability to influence key business decisions
• Excellent organizational and time management skills
• Strong interpersonal, communication, and analytical skills with ability to solve new and complex problems quickly
• Working knowledge of LDC / ISO market transactions (EDI)

Preferred Qualifications

• Master's degree in Information Systems or Business Program
• Experience using CRM and or order to cash workflow systems