Branch Manager

University of Michigan Credit Union; Ann Arbor (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition reimbursement

401(k) with employer match

Paid time off & leave of absence

Parental leave and family support

Job summary

University of Michigan Credit Union (UMCU) is seeking a Branch Manager to lead the Branch Operations Team in Ann Arbor. The role focuses on developing and motivating the team while delivering world‑class service to UMCU members.

The Branch Manager will ensure a positive work environment, uphold core values, and drive branch performance through staffing, service, and operational excellence. You will manage daily branch operations, coordinate with other departments, and implement improvements to

Qualifications

• Bachelor's degree or actively pursuing a bachelor’s degree.
• Minimum of 3 years’ experience in a financial institution preferred.
• Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook.
• Strong verbal and written communication skills.
• Maintains a growth mindset and embodies core values.

Responsibilities

• Lead branch team and promote staff development, retention and engagement.
• Ensure branch culture remains aligned with UMCU’s values and mission.
• Oversee staffing, scheduling and workload planning for the branch.
• Manage cash handling, balancing, and daily reconciliation of branch accounts.
• Maintain branch security, policies, and procedures adherence.
• Collaborate with other departments to enhance member service and teamwork.

Skills

Leadership

Communication

Teamwork

Microsoft Office

Education

Bachelor's degree or pursuing

Tools

Microsoft Office

Job description

The University of Michigan Credit Union (UMCU) offers a fun and challenging work environment where each team member is valued and can make a difference. We are currently searching for an enthusiastic, positive team leader that is committed to developing their team and ensuring all UMCU members receive world-class service. Do you fit this bill? Then consider joining the Branch Operations Team as a Branch Manager!

The Branch Manager must uphold UMCU’s Core Values, while inspiring and motivating the team to follow UMCU’s vision and mission and help meet its objectives. They are responsible for the growth and development of their team. This includes themselves and any UMCU Team Member that they may have an influence on; it is not limited to their direct reports. Maintaining a positive work environment each day is an expectation. Keeping open communication, hosting weekly huddles, and empowering each team member will aid this initiative. They are responsible for the coordination of all phases of branch operations and responsible for multiple functions, including but not limited to: staffing, security, cash handling, delivery of products and services, and the physical appearance of the branch.

Why join the UMCU Team?

• Work with a high energy and collaborative group of supportive professionals.
• We are committed to helping you own your career and grow professionally and personally.
• Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
• Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
• Tuition reimbursement and a student loan debt repayment program
• Our Fidelity 401k program with employer match is one of the most generous you'll find.
• From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!

What will you be doing in this role?

• Embodies all of UMCU’s Core Values and follows the Servant Leadership model
• Ensures UMCU’s culture is intact within their branches
• Takes ownership of the branch and team including but not limited to selection and promotion, retention, recognition, engagement, direction, performance management, corrective action, job responsibilities, training and development of direct reports
• Motivates the team to reach UMCU objectives by creating a fun and competitive environment
• Conducts formal team member meetings monthly; provides performance feedback and recognition
• Conducts department/branch meetings on a weekly basis
• Holds themselves and their team accountable and provide feedback regularly
• Ensures they and their team provide high service standards to members and internal team members
• Plans and manages the workload of the branch team
• Performs duties of branch team members as needed
• Works in tandem with other departments of the Credit Union to enhance member service and ensure teamwork and internal cooperation
• Creates a team environment that facilitates engagement and team member participation
• Reviews, evaluates, recommends, and implements operational improvements
• Manages all cash handling, negotiable instruments, balancing daily work and reconciliation of branch accounts
• Initiates, writes, maintains, and updates branch procedures
• Monitors branch performance using metrics, statistics and analysis
• Manages the daily operation, reconciliation and problem resolution of the branch GLs
• Manages branch facility to meet UMCU’s service expectations
• Undertakes management responsibilities of overseeing the branch team including selection and promotion, direction, performance management, corrective action, training and development
• Researches vendors or serves on committees for new products and services
• Volunteers in various activities sponsored by UMCU within the surrounding communities the credit union serves
• Manages credit union security procedures
• Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
• Completes all UMCU required trainings and attends and actively participated in leadership camps
• Other duties as assigned

What you will need for this role?

• Bachelor's degree or actively pursuing a bachelor’s degree
• Minimum of 3 years’ experience in a financial institution is preferred
• Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
• Strong technical skills
• Strong verbal and written communication skills
• Maintains a growth mindset
• Embodies all of UMCU’s Core Values
• Must be a team player and possess a high energy “can do” attitude